UNBELIEVEABLE!!!!!!!!!!
I was in line over 30 minutes tonight waiting to check out while observing numerous associates standing around talking. Only 2 registers were open that allowed over 20 items and there were over 15 customers standing in each line. I called the store and asked to speak to a member of management. After holding for 5 minutes, I called back. I explained my issue and within 3 minutes 4 additional registers were open. hmmm...perhaps no one was paying attention to the people that pay their salaries...THE CUSTOMERS!!!! I happened to get the Asst. Manager at my register and she went on to explain that while traffic had increased her budget to hire or schedule additonal help had not. I understand the economy situation and budgets. I also understand that an increase in budget would not be needed if the associates being paid to work would in fact do what they are getting paid to do....WORK!!!! What happened this evening was unacceptable and I certainly hope this will not happen again. I plan to call the store manager in the morning. This store is getting as bad as the others. I have 3 within 7 minutes of my home and have yet to see more than 3 full service registers open during peek times. REALLY!!!!
