Vision Works Reston VA

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Vision Works

2 Reviews
11130-l South Lakes Drive,
Reston VA 20191 Phone Number: (703) 476-0077
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Vision Works Store Hours

  1. Mon. 10:00am - 8:00pm
  2. Tue. 10:00am - 8:00pm
  3. Wed. 10:00am - 8:00pm
  4. Thu. 10:00am - 8:00pm
  5. Fri. 10:00am - 8:00pm
  6. Sat. 9:00am - 5:00pm
  7. Sun. Closed
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Vision Works - Reston has 2 reviews

epic fail, shoddy customer service

I told the saleswoman I was moving across country and needed my sunglasses for the drive before I left in 17 days, and asked if it was possible. I was assured they would be ready in 7-10 days at the most. I called to inquire after 10 days and was told someone would get back to me. No one did. When I called to cancel the day before I left, they didn't explain the delay but suddenly decided they would be ready the next day and they could overnight them to me. Given their proven inability to follow through, I asked for full refund, instead.

-by (26, July, 2013)
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Poor service and bad quality. The tech. bent up my daughter's glasses and tried to say it was already like that. Funny, I had just taken a picture of her 1 hour before and the glasses are straight as can be.

Very disappointed. Dishonest sales people. The service was very poor, only one person working. The women did not get out of her seat to help my daughter with choices. We decided to use her old frames and just get lenses. After one week, the glasses came in and it took 1 hour to cut the lenses. We came back and only one person working and not the tech. He just hands me the glasses doesn't even see how they look on. I notice they are crooked. He tries to fix them bends them all to hell. Then they tell me they came in that way. Left anyway and then noticed they had a scratch on the new lens. Got my money back and went to Eye Dr. They were so helpful as always. They picked out several glasses and daughter choose one within 5 minutes. I will never go anywhere else again!

-by (23, July, 2013)
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