Terrible communications
Today is December 6, 2012 I late July I saw the $89.95 or maybe it was $89.99 Time Warner package for 12 months advertised on the internet. I called the number listed on the internet and talked with a young sounding girl that assured me that the advertised $89.9? package would be under $100 a month with fees and taxes. All my tvs would be included just as they are now. Internet, phone, full service. So I agreed to the $89.9? package for a period of 12 months as advertised on the internet. I was asked to let Time Warner contact century link and prisim to prevent any interruption in service… A few days later someone calls and schedules the installation for between 5 and 7 pm. About 7:30 the cable man arrives on the phone with his wife/girlfriend explaining he will be late. When the installation was completed, I had 2 instead of 3 tvs hooked up, had run out of channel guides so I asked him to show me how to find the movie channels… What movie channels? Not on the work order. I didn’t get them… But they are advertised on the internet as part of the package??? Not on the work order… I asked about the internet and was told they would mail me information.. It’s 10:30pm, this guy has to go to Raleigh, his wife is calling, he doesn’t care about my internet… He gives me a customer service number to call. This young man is going to send me another cable box for the 3rd tv, channel guides, see if the movie channels are part of my package and send road runner internet information. In late September my daughter told me a few of the movie channels worked now. I have not received any iof the other items yet !!! In October I went to the Wilson office to pay my bill because I had not received one. A hateful girl insisted I had received a bill 3 different times until she checked and the address was incorrect… Another girl helped me and explained that I owed about $530 for 3 months service of a $89.9? package??? Then she explained how even though they contacted my existing provider to switch the service I had to furnish proof of service with another provider and was being charged $177 a month??? Go figure? She gave me a form and requested I mail it in with the bill when I received it. The next day or so my cable was disconnected. I called and they reconnected it. A week later a truck came to disconnect the cable at the street. After explaining he asked that I go to the Wilson office because I had still not received a bill. I went to the Wilson office and a true sweetheart of a young lady faxed all the forms and receipts, gave me copies, and I paid what she said I owed to pay me up through sometime in December. Yesterday my service was disconnected again!!! I spent hours on my cell phone trying to straighten this out again. The people you have for customer service are not interested in anything I had to say. I called this morning as requested last night and had the same old wait hours and talk to contract people that can’t even understand the problem. When you get transferred by one you are right back in line to wait hours to talk to another one… I have paid about $500 for 4 months of a $100 a month service. How can I owe over $400?? I’ve done everything I was asked to do. 3 disconnections and poor customer service from the 1st day… I’m through… I will attempt to straighten this out for the last time today or schedule you service removal. I just can’t figure how you stock is doing so well?
