Time Warner Cable Cary NC

Really? ?? At least they have chairs and a"take a number" system fir your long wait...pack a lunch

With a line of 15 customers deep the staff deemed it appropriate to close 1 of 3 windowsto open. Given lunch time has to be busy more appropriate scheduling should be considered.

Viva at the TWC Cary exchange depot has an attitude problem; instead of doing her job and exchanging equipment, she tries to make me have one of incompetent TWC service technicians come out to my house (which I've done several times to no avail). The last exchange I made, Viva gave be a set top box that was older and more defective (many channels and on demand "unavailable at this time") than the one I brought in.

I just arrived at the TWC store 1307 NW Maynard Rd. after talking to a service/tech rep on the phone(where I waited 15 mins. to talk to a human being) & am blown away at the size of the line. There are at least 35 people here & growing with only TWO people to serve the customers...on a Saturday! Wow! I continue to be pretty disgusted w/ this company. Once I finally did talk to someone on the phone she was very nice but this wait time on the phone & in person is ridiculous for the prices we pay for your service.