DO NOT EVER USE THIS STORE
On Monday, December 17th at approximately 11:30 AM. I went into the UPS Store in Lake Mary Florida to mail a package. I personally wrapped the items with 40 square feet of bubble wrap and packed them in a way that they would not shift during transit. I asked that the box be filled with styrofoam peanuts and shipped. Kolton inspected the contents and said he would add the peanuts to fill the box. He stated that UPS required the box to be placed into another box with at least 3 inches of space on all 6 sides Which he said would be filled with styrofoam peanuts. He assured me that with all of the peanuts and another box that the items would be fine. I paid and left prior to the box being closed up, assuming that my instructions would be followed.
The check out time on my receipt is 12:03 pm. At 5:50 pm. I received a call from a woman at the store telling me that she had removed all of the contents and wanted to add more bubble wrap and that it would cost me an additional $35.00 - $40.00. Triple the original rate. I reviewed with her what Kolton and I had agreed upon, filling the interior box with peanuts and placing that box inside of another box with 3 inches of peanuts surrounding it. Her response was, yes that is what they would do. I did not purchase the extra bubble wrap because it had already been agreed upon that it was good to go.
My wife received the box on December 20th. She inspected the outside box and the top was slightly crushed. When she opened the box she found paper and NOT the agreed upon and paid for styrofoam peanuts. There was paper on the top and sides of the interior box and less than one inch of paper on the bottom. When she opened the interior box there was paper again and not styrofoam peanuts.
Out of the thirteen items contained in the box 6 were broken. These items are irreplaceable and were very sentimental as they were my mother’s and she passed away the afternoon of the 17th.
The UPS Store DID NOT pack this in the agreed upon manner, using paper instead of styrofoam. They unpacked the items that I had securely packaged repacked them in a way that led to the breakage. They had this package from noon until 5:30 pm and made no effort to contact me until just before shipping, wanting to charge me triple the price and pressured me for a decision.
I am extremely dissatisfied with the service of this store and lack of care taken with these items.
