Training is needed!!!
Bad customer service!! Waiting in line as several people's orders were served to them. I had to get back on the line to ask them were was my bagel, after the cashier looked at me several times as she continued to serve people that came in the door after me. She then sent someone else to get my bagel and ask that i wait for it. Yeah right after I already waited 10 minutes patiently not for any exotic coffees or tea's just a damn bagel!!