175 Reviews For Tim Hortons

Manque souvent de beigne de muffin et de brioche. Le personnels est courtois.la fraîcheur des aliments sont sur la limite.

The Dark roast coffee is so amazing and I love you ice caps and french vanilla cappuccino supreme

10/10 gr8

Very friendly and efficient staff...great customer service...clean store

Poor costumer service and very high attitude. Change manager so he can make sure customers don't get attitude from your stuff

Two people in line ahead of me,,took fifteen minutes,,tables dirty, counter top dirty, both muffins in same bag,,,staff busy talking. Yes it was a Saturday morning but not that busy. Cleaning supplies blocking bathroom door.

being away from home it is so nice to walk in and the staff is geat. what can I say . Its like im a regular client. That is customer service. Great job to the staff. I will see you next Thursday. :)

I don't know how many times I have been to this store, they cant get it right be it walk in or drive through, unless you check every single order and sip your dirink you enver know what you are getting

Poor service filthy store, rude manager and staff will never go back. Manager needs to spend less time in the bars and more time at her job

Twice ive ordered breakfast sandwiches and recieved bagels one with a peice of sausage dry one with just mayonnaise along with ruining every coffee ordered thanks for wasing my time an money

Not what we are used to at Tim Hortons. Eating area very, and I mean very dirty. My wife cleaned up the mess on the tables and the floors before we sat down. We are long time Tim Horton advocates, back to the original Hamilton location. Very disappointed.

rude service and got my order totally wrong even thought i repeated what i wanted 3 times

Early morning service is terrible - faster to go 5 min farther to McDonalds. If there is a car in front of you in drive through - they will not take another order until 1st car is gone. Painfully slow. Not worth the 1 star review

I stop there every morning and get Coffee and I gave them a 10 bill and they gave me back a counterfeit 5 bill was a good coffee. Shop but now they lost my business the midnight shift staff do it so watch out people

What a great Tims we have in PR. Fast accurate service every time and fresh products. Staff also are so smiley and happy to be there. Great job everyone

We stopped in after the movies for coffee and a bagel...our favorite Tim''s was closed. Took a half hour to get our decaf coffee at 9:30 at night. They 'forgot to put it on!!! Our bagel was finished by the taime it was ready! Service for everyone was slow....not just us!

By far the worst Tim Hortons location I've ever been to! Wait times are way too long, and typically never get your order right...the most unfortunate part is that it's the only location on my way to work, try and avoid this one if possible, until they get it together anyway....

Whenever I get coffee I make sure to come here. Whether through the drive thru or inside, the service is consistently friendly, efficient and welcoming. Keep it up!

What a great TH... The best I've ever been too fresh food and friendly staff each and every time. I would highly recommend this Timmy's.

I've had lunch many times here before and it was the best thing I've ever tasted

Went to this tim hortons this morning and purchased 5 coffees (3 french vanilla, & 2 regular) in which 3 of them were only full half way. Never going to this timmies again!

Supervisors are real bullies with the staff in Hull 656 st- Joseph location les superviseurs ne sont pas plaissant envers leurs employers

a guy awnserde my call he help me he nice im 6 and i love ur coffee

This location NEVER had any food made at prime times such as breakfast, lunch, or dinner. Went in on four occasions asking for different kinds of soups, sandwiches, and muffins and nothing was ever made. Also the service is shit, they can never get the order right every time we go there something is wrong. Will not be returning ever

Very slow drive through service at night. You would think with one customer in the shop, it wouldn't take 5 minutes for 2 double doubles. And this is on multiple occasions.

I just left Tims and ordered a breakfast sandwich inside..service was fine..order taken correctly..then went to arena and tried to eat the hash brown! Had to stop after two bites I was worried about breaking a tooth..worst thing ever!!!

Super coffee, great service. Needs to have longer hours

J' ai bien aimé le sévices un jeune homme m' a répondu avec courtoisie et c'est la première fois que je le remarque c'est pour cela que je vous écrit et les autres employer sont super gentil aujourd'hui le 5 décembre .bien à vous Mme R.Denis de Levis

Today dec 1/14 at about 12:20 went to the drive through and ordered 2 English breakfast tea (lg) my order came to $4.09 after about 15 min in the line up I arrived at the window only to be told that there was no English breakfast tea in stock today I replied why didn't you tell me 15 min ago not happy with the service

They are very nice and customers friends service. No complaint so far, I always go there.the apple fitter is the best of best in the Winnipeg it so yummy little crunchy so delicious

Never have I ever endulged in such luxurious delights as I had at this time hortons. If was impeccable. Every possible thing you could wish for was there. I thought I had been dreaming it was such a delight to dine at this location of superb gloriousness

Went through drive through today and only got about two thirds of a cup of coffee for my full payment of $1.41.....ripoff....they count on the fact most drive through customers do not open lid and check coffee.....maybe they should be cause they are ripping you off....ridiculous!

You're serving the old coffee in the new coffee cup

Absolutely the worst service I've ever experienced at a tim hortons. I gave this location several chances and every time I was disappointed and I tried the drive through and the inside counter. Its a shame because this location is on my way to work but now I find myself either hitting the one on ridge rd or rt 5 in hamburg. The manager of this store should be embarrassed as long as everyone of the employees.

Only visit this Tim if you have plenty of time and don't care if you receive the correct order. I rarely go here anymore. When I do, I never order tea because they always pour coffee. I've tried calling to complain but no one answers the phone, even when I've waited for 30 minutes.

Could you at least put an estimated time of opening to close and end with hours may fluctuate please? I start work at 7am which means I need to know where I can get my coffee at 6am. I can't have a good morning without my double double. Thanks, I have always had great service at this location, here's hoping you're open when I bike by.

Why is this tims so slow everyday, drive thru is out to the road with only 2 people working it. And 1 person for walkins. Worst tims in hamilton.

I see The manager always yelling at employee whenever I go there.

This women, apparently she is a manager always yelling at her employer. Very disrespectful

Horrendous drive thru 90 per cent of the time!!! Understandably there will sometimes be a customer that "decides on more"..at the window, however-still horrid!! Cant tell you how many times ive wanted to jump the curb and go elsewhere. Today there were 3cars ahead of me...11am...I waited15minutes for a coffee.....unacceptable! Ive decided to not bother with this location anymore...

service was amazing...fast..products are available.Better management..keep it up

Service is slow, employees always in a bad mood especially the nighttime workers. Boston cream donut doesnt have enough cream basically a tiny blob of cream, might as well call it boston donut. Everytime i go there i hear customers complaining.

Charged 75 cents for Piece of lettuce and one tomato slice on Bacon and egg English muffin (more than bagel belt). No notice of charge. Hashbrown cold and old. Bagel and english muffin hardly warmed let alone toasted.

I would just like to say that I love Tim Horton's but every time I go to the one in the Junction area of Mission I am so disappointed that the staff never says thank you or even have a good day. Sometimes I feel like they just are to busy to be polite and do not even wish people a good day.

very slow/poor service they wait on drive up window leave you standing inside 20 minutes and the order was wrong

My family and I go to this location two to three times a day. As it is the only location in our area. But we are sick and tired of getting the wrong orders. Tonight I got two sugar in stead of two cream. Come on already this happens every few day's. Wrong muffin, wrong type of coffee.

Sage Creek location in Winnipeg...today is September 29th and is the last day for the dark roast coffee special for $1...went through drive through at 5:30 today and was charged $1.25...when I asked the person at window said the terminals were changed over and even though the last day for the promotion is today the price is $1.25.now...total BS

I have asked for double-toasted bagels only to receive them very slightly toasted. Partly because they are busy I have not complained and also because the staff is very rushed all the time and snappy. But the next time the bagel goes back! I find the bagels very chewy and gummy if not toasted properly. Also, on one occasion at the take-out window I received the wrong change and had to return to the window in the lineup. Not cool!!!

Wow , there are 5 people behind the counter and 5 - 6 people in line and all they were doing instead of serving was walking back and forth filling up stuff/ and stalking things , OKAY some of us have a job WE need to get to so how about getting all that done when the line up is down or your "down" time , the line up outside of cars was ridiculous !! You really need to manage that location better , where is the shift supervisor ???

Terrible service by employees with no brains or customer service skills. How can one location screw up so many times?!

They treat their workers like crap and have a massive turn over. Don't eventhink about asking for a day off for a doctors appointment. It's a very busy store and the managers are more concerned with socializing. The owner comes in the door and is quick to point out anything that is wrong, god forbid he actually take an order or put forth a helping hand if they are short staffed or busy.

ask for a double double get 5 sugars n three creams fix ur dispensers.. terrible service and happened more than once.. fail!

Ordered butter on bagel Told girl no butter on my bagel charged me for it and both staff laughted nice service Friday sept 5 the at 4:45

Timmies is the place to be! Their customer service was good overall. However, their coffee is great, the sandwich selections are good and I LOVE the ICE CAP aaaand Mixed Berry Smoothie! Yumm!

Ok, I did that. However, they must not have, because one cookie was missing. And, always people waiting behind you in the drive-thru, so no time to check the contents in my bag.

Visited this Tim Horton's today and was disappointed with the quality of the service and the time we waited. Staff we're not friendly and very slow.

loved the service, fast, friendly and great food!

Everytime I go to Mt.Pleasant , MI I go to Tim Horton's for a cup of coffee. Well on my way home today I stopped and got 2 coffer's and after I got home and was finishing my coffee the last sip of such good coffee and to my surprise a mouth full of grounds oh so bad not good. But I called them and to my surprise they have made it right. Oh I still love Tim Horton in Mt Pleasant one more reason y. The young lady that answered the phone first and formost will make sure nobody will get grounds again. Thank you. .... Love your coffee.

Love the danish here! Yum yum!

Waited for 15 minutes at the drive thru Saturday, August 9 with 2 cars ahead of us. Very slow service. Won't go there again.

Supervisor in the evening team always give me a warm welcome with a cute big smile and serve me my order perfectly . I enjoyed my coffee while talking to them sometimes . They are so good at up selling items to other customers as well . they are real hero in customer service skills.

Hello; I had asked for a turkey and swiss on Brown easy sauce. I had to repeat it several times. When I got my order home it was Ham and swiss with tons of sauce. This isn't complicated and really no reason for it.

This place rips people off! I will never go to this Tim Horton's again! Check your receipt at the drive thru! I was over charged and the cashier kept my gift card claiming it was empty. When I called the manager they couldn't find my gift card! I wish I could rate it negative stars!

This is a tiny Tim's, but conveniently located with nice staff.

i was working at this tim horton wake up early i the go pick their girl who came from philipine and go pick stuff from other store, and give me tim point value of 130$ and the rufuse give that because am not working their anymore but their one suppervisor was work their , she let their befor me but the her the time piont reward why not me is becaus am immigrant or what

Personne ne comprenait le français et nous n'avons pas reçu ce que nous avions commandé au service à l'auto.

I stop at this location often. The staff is always friendly and helpful. The lunch menu is great - the new italian is delicious.

t this location during a school trip to Montreal. The manager at the store send it to me to Ottawa at no charge! I'm really moved for this gesture! Thanks a lot, Steven

The staff on the day I went there were very loud when talking to themselves. Their person day to day is not what customers want to listen to when they are trying to enjoy a coffee with friends.

Super service, gens courtois et asser rapide dans les normes, merci a vous bonne journee

Really nice tims in area

I have been to Tim Horton’s all over Canada, and obviously once in a while my coffee will taste burnt(not always). Tim Horton’s on Granville has yet to give me a coffee that doesn’t taste like it has been sitting around for at least three hours. It's just disgusting, I'll NEVER go there again!

Doesn't carry advertised items, only hortons with no jelly filled, loud talking unprofessional staff. Fits in well with west broad st. business's

coffee has no sugar some time some day staff are rude do not get right order

Good Job

Server wasn't the most pleasant, paid for three donuts. But got two and none of them the right kind. Coffee was cold as well.

Great muffin and the coffee is good too.

great service, clean and welcoming surroundings

You can't order anything at Tim Horton without wanting to return again really soon

The staff always seem to be enjoying their job. It shows when they are with customers.

The staff always seem to be enjoying their job. It shows when they are with customers.

Very nice service..the food was good/so fresh, the staff are very friendy..☺

My debit card info was stolen by one of the employees there and they made $900 in fraudulent charges!

I love this location, and the staff are always friendly. keep up the good work.

The place is very dirty , there was flys around the cups and around my food I strongly recommend you don't buy anything here and the customer service was very terrible

Have you changed your French Vanilla flavored hot drinks it is different all other Tim Horton stores...? Its terrible!!

I personally will stop going to this location I have been there a few times and as stated the order comes over wrong more often than not

The coffee is always fresh, hot, and delish. Every baked good is worth a try because it is fresh. Many varieties differ from DD's in distinctive ways. Always a quality product.

Très bon service la nuit. Mon seul commentaire c'est que je trouve ça dommage que la petite avec les broches fait tout le travail. Chaque soir que je vient elle est la seule a l'intérieure et sa collègue à l'extérieure avec la dame du dépanneur. Parfois nous sommes plusieur a attendre en ligne et elle ne rentre pas aidé sa petite collègue. Une chance quelle donne un très bon service et toujours souriante! Ma commande est toujours prète avant que je rentre dans le restaurent. C'est géniale.

Best service ever. All are friendly!

Ordered a caramel latte supreme & someone forgot the caramel!! It was NASTY!! Brownstown or Southgate stores know how to make their drinks,,,go there!! Gave it 1 star because I had to, otherwise no stars!!

The manager and main supervisor do not no what they are doing and are extremely condescending towards their employees. They also use the same rags to wipe the counters as they do to wipe off their drink lids. Worst Tim Horton's ever. DO NOT support this business.

i have been trying to get a job there since fall. they seem nice but all i got was excuse after excuse, now since there considering my app. the phone number is no longer working. this may seem pointless but a store needs to have a working phone number even when they are hiring people.

Very loud place. Bad language yelling not a place to relax

How nice to see everything running so much smoother with happy staff. No drive thru but the express lane inside the store is quick.

Today I purchased one dozen doughnuts from the location near food land , included we're two Krullers which were raw inside. I called the store and they said to bring the back and they would give me two more......first I had eaten half of the one and it certainly would not be efficient to drive all the way back from my home and get to doughnuts, and second The male on the phone was quite short with me and quite gruff. I am definitely not trying to get something free and I'm sure you don't care about one customer but thought I would let you know you have lost one. I also don't expect you to reply to this e mail as I am sure you get many if the store personnel answer the phone that way

Don't go in, very slow. Drive thru is fast and friendly.

All standing around and place was a pig pen. All the time cups on table. Clean the place up

I have used this drive through twice, and walked in for service once. That makes three strikes. Both times in the drive through my wait was in excess of 7 minutes. They do not move cars with difficult orders through to wait and allow the rest to get their coffee and leave. Instead, everybody waits. Inside is no better. I counted 9 employees milling about while I waited second in line for over 5 minutes. I now enjoy a competitor's coffee instead.

I stop by this location every morning on my way to the office and the morning girls know my order by heart. It feels like I am walking into a friend's house almost. I've been a couple of times later on during the day, and the whole staff is quite friendly, but not as much as the morning girls. Everything about this location is great.