339 Reviews For Sprint

I was somewhat hesitant to go to this store because of several negative reviews, however, I personally had a wonderful experience. Upon entering the store I was greeted with smiles by several staff members. I explained the problem I was having with my phone and that I was a little pressed for time. They had a tech who eas available and got to work right away. My phone is now fixed and I haven't had any problems with it since. The store was clean the staff was friendly and I'm very happy with my experience.

The service in the store was better then any sprint store I have ever been in. The prices were great and the manager made me feel like I was walking into my home. Great store. Highly recommended.

Could not accommodate what I wanted and needed in a cell phone. Suggested I might find what I wanted at another store. They were correct. I ordered online a new phone and leather case which is what I wanted for less money than the price of the new phone in-store in Wentzville. They lost a customer which is a shame. I would rather support the local economy.

Horrible customer service I will never walk in this store again.

Horrible customer service. I purchased 3 iPhones from them about 4 months ago. I left my charger at work 45 minutes away and they wouldn't even let me charge my phone. The representative told me that I had to buy a new charger. I will never go there or buy a phone from them ever again.

I like the team there, they are not the tech store but I see everytime I am there, everyone goes out of their way to help everyone and always has this high energy in house. Must Go!!!

long story short I dropped my phone and it cracked at 6 in the pm just prior to heading out of town. I went to the store and was told that they could not sell me a new phone unless i added a line for 30 a month for two years. this made no since to me as i had the money for a phone and was a sprint customer. after going back and forth i purchased the phone. i later found out that becuase they were not a corporate store they were unable to just sell a phone. that is not a huge deal, but today when i saw my bill there were a ton of charges that were told to me would not be there. My activation fee was there and so were the prorated cost fo the month of December. Just to mention i did not ask for these to be waived, they told me it was part of their promotion. when i called sprint to ask about this issue i was told there is nothing they can do?? To sum it up, they were friendly but very dishonest about what services they had an offered product. I would not recommend going to this store unless you are in a real tight spot. go to a corporate store where they have more options and employees are held to a higher standard of ethics

agent tells me she waived my activation fee only to get my bill with a activation fee on it. i call sprint and they tell me to take it up with the store.. ok so how do i get my money back? i dont

These guys know what they are doing!!! Ive been to many sprint stores, these guys bend over backwards and go the extra mile for you. highly recommended.

I went into the store to pay my bill and was told I could only pay with cash. There is a sign on the door that shows they accept Visa, Mastercard and Discover. I was also charged a $5.00 "convenience" fee for paying with cash. I really didn't think about it until I got home. I will be returning to the store to discuss this matter with the manager today. RIDICULOUS

Awesome and Prompt service! Highly recommended!

After my wife got hung up on 3 times, we went there to try and clear things up. First, the employee was insanely rude and cocky. Next, the customer he was with started yelling at me and my pregnant wife, no employees stepped in to tell the guy to calm down. We ended up leaving before someone did something stupid. Hands down, worst business I have ever walked into. I would never consider stepping foot in there again.

Be warned this is a 3rd party store. I bought a phone and it broke on the 14th day. I went in to have it replaced and they won't fix it. They said I broke it and I DID NOT break it. They are not connected with the corporate store. I am up a creek without a paddle. I have to go through them to do anything and they aren't going to help. I was unaware they were a 3rd party store. If I had know I wouldn't of bought anything there. Now I have to pay out of my pocket to have it fixed. Even though it was in the first 14 days and I didn't break it. Please go to a corporate store to do ANYTHING. If in doubt ask.

Extremely rude and disrespectful worker. Told one thing by one worker, then told something else by another. Not being on the same page cost me two hours of my life I will never get back. The aggravation included a worker who was rude and called out his colleague for not knowing what was correct. Yet, did nothing to rectify the situation.

Work issued me a new phone and I went in just to have my contacts transferred. The staff was friendly fast and even explained a few of the new features I was not aware of. Miguel is excellent!

Andy, the Sprint guy is awesome. He is knowledgeable, helpful, funny and patient! It is the one store I actually enjoy going into. This store is a must for any Sprint customer, or someone who is thinking about becoming a Sprint customer. I stick with Sprint because I know I can go into that store, and all my questions will be answered, and problems solved!

Sales people are Quick, Frendly, and knowledgeable!! I will not go anywhere else.

I came into this sprint store last week to add a line to my account. The sales rep (Matt) who was helping me was awesome. He set up my kids phone for her and made sure everything was just how she wanted. They are much kinder and easier to work with then the other stores in the area. What I understand from being there is that they have quite the customer base and I am happy to say I am now part of that.

They told us that they would be open until eight. When we got there they closed up shop at 5 o'clock. Its upseting to not be able to give someone the gift they need because your only convinent time is the time after they close. Its an nice store with wonderful people , but they need to get there info. straight over the phone.

the guys here are really knowlegdable and the service is excellent. I will never go back to the corporate store again.

WORST EXPERIENCE EVER - They sold us defective phones and we tried to return or exchange them 9 days later to which they would not honor the 14 day return policy. I have filed a complaint with the Better Business Bureau and would recommend to avoid this store (and think twice about their service all together).

my expectations were low because of teh lcation, however it was changed once assisted by the frienly staff. special note to the supervisor terrance who was very engaging and knowledgable and went above and beyond.

In 3 questions the issue was found. I found this store & it's employees to be pleasant, helpful & professional, a far cry from my initial experience at the Fitchburg,MA (3rd party dealer) store. THANK YOU for reassuring me that my switch from Verizon was NOT a mistake!

I've been with Sprint for 6 years and the service is great!! My calls don't drop on roads out on the middle of no where. I recommend Sprint to my friends.

Went into store to get 4G hotspot to replace my 3G hotspot. Salesperson described the benefits of having a hotspot in the iPhone. I was interested and became convinced that having an iPhone with 4G hotspot would fit my needs. BUT, since I had been lied to in the past by cellular salespeople, both my wife and I asked her several times if we could return the phones if we did not like them at NO COST. She said we had 14 days to make up our minds - no charge.

After finding out how S L O W iPhones are on the Sprint network, we returned them less than 48 hours later. As we got to the end of the return process, John Plat, the Store Manager told us it would be a $35 "recycling" fee for each phone or a TOTAL of $70. He stood firm on this, even though his employee had misrepresented the iPhone by describing Android hotspot features and ascribing them to the iPhone and had told us we would get our money back without mentioning the arbitrary $35 recycling fee. Turns out the contract said "may be charged" NOT would be charged.

Fortunately the owner came in as I was on the telephone describing the misrepresentation to Sprint corporate. He said that of course they would not charge us the $70 fee. Word to the wise - CALL SPRINT if you want to upgrade your phone or service. They told me IF I had bought the phones from them, there would not have been any problem AND NO CHARGE,

Finally Google "fastest iPhone" and "fastest hotspot". Verizon is up to 10 times faster for a hotspot and 6 times faster for an iPhone. I have been a Sprint customer since 1976 - but 5 Star Cellular (the vendor posing as a Sprint Store) has made it possible for me to forget any remaining loyalty I had to Sprint.

Thanks for showing me how to use my new phone. Its usually so hard to set up all the features and you all made it easy and painless. Now I'm off to using my phone. Thanks!

lure customer to get a new plan without telling the true cost of it and start activation new line without owner consent and acknowledge. Untruthful and unreliable every word that came out of salepersons. Salespeople try to get you a sneaky way to open up new account and new phone line. Unprofessional and do nothing after complaint, bouncing around the mistakes to the next staffs, even the manager doesn't care or give a dam to fix the problem. Let it float and became cost to customer. Crook.

I purchased a new Iphone 4S for $200, which was what the manager offered me when my EVO 3D screen died and could not be repaired. He then told me to go to the Apple store to purchase the $100 protection plan. After going to the Apple store I not only found out I was sold an Iphone 4 instead of a 4S, but I was also told I could not purchase the protection plan on this phone because it was a used phone and not a new phone like I was told. I went back to Sprint to talk to them about this and they refused to do anything for me and actually went as far as telling me to leave.

I have never been so disappointed with a store in my life. I purchased a Samsung Galaxy Note 2 (a $600 phone) from this location on 11/21/12 and paid an extra 10 bucks to have it sent to me overnight. Seven full days later and I still do not have my phone. I have had to go into the store several times this week and have spent countless hours with them over the phone. I once waited a full 35mins on hold with their staff before speaking to a single person. They now believe that my phone was either lost in the mail or was stolen on my front porch. I tried to get them to track my order to see where it was and told me they "lost the tracking number" and are going to "give me another phone out of pocket." I have been going this location for over a few years now and have had fairly good service in the past. With that being said, I am utterly amazed by how badly this purchase has gone so far. Hopefully they can get the second phone to me within a couple days.

Went in to get my phone replaced under protection plan, only to receive one in worse physical condition and obviously pre-owned by a smoker. Asked to switch back to my old phone and this is when the attitude starts to flare. Now I am the pest for not wanting to take junk? I had better service from a street vendor in New York City. Not a professionally run place. Stay the heck away!

Watch out for the fees! Sale person will tell you activation fees are waived, then you will be hit by Sprint's bill, and neither store nor Sprint will honor what was promised since no one "remembered" saying that.

I walked into this sprint store because I was eligible for an upgrade in a few days and I had a few questions. I went in and stood by the counter waiting for someone to come and greet me but they just sat in the back watching a movie on their computer. I had to raise my voice and get their attention.

I had asked if they had the S3, and what kind of upgrades were available and whatnot. They proceeded to give me a short answer of "No" and "Come back when you're eligible". and simply WALKED AWAY!

I was pretty stunned that this happened and I simply went somewhere else.

I've owned my phone two months now. Already something in the programing has caused it to lose half of it's funtions and memory. I took the phone a sprint store closer to my home who directed me to this store for repairs. I dropped the phone off being told I could get it back the next day, that they would call when it was done. Two days later when I finally get someone to answer the phone they told me they had decided to order me a new one the day I had left it with them, but no one called me. I had to come in for them to order the new phone and it was supposed to be in four days later. After again I hadn't heard anything on day six I called them, it had come in four days prior! Not only do these people have no customer service skills, they are just plain lazy! When confronted they just shrug it off. Sprint customer service in general is pathetic. I run business and if I caught any of my guys treating people like these people do they'd lose their job. I'll be back to ATT as soon as possible!

I came in with a broken phone. These guys didnb't give me any run arrounds. Took responsibility (even apologized for the inconvenience). The guy helping me (Mike) was on point, had my blackberry fixed with in minutes and didn't charge me a penny!!!

Thank you!

This store sets the bar for customer service and product knowledge. I can hoenstly say that this Sprint store is the ONLY reason I stayed with Sprint. The staff is knowledgeable, friendly and eager to help. They do both sales and repairs. I have been shopping with Mike (owner) for almost 10 years and would never go anywhere else... thank you gusy for all your hard work!

I am a manager of a major new vehicle dealership in Atlanta, Ga. I walked in to the Sprint store in Atlanta and was immediately made to feel as though they didn't need nor want my business. I had a wonderful experience at thre Dalton location. I bought 1000 worth of phones for my family and they even paired my new Galaxy Note to my wifes jeep. The manager helped us herself, if she ever needs a job...she is mine. Thnaks again to the Sprint team!!!!

The worst service ever and no one to complain to. Can't wait for my contract finishes. Sprint sucks and this store is worst of all. I will disconnect my 4 lines as soon as my contract is over. Horrible and unprofessional people. Never will step in a sprint store again. My phone was disconnected for 24 hours just because the stupid rep could not reactivate my phone

We would always go to the Sprint store in Lincolnwood, and then I drove by this one and thought we would give it a try. This one is great,very helpful, knowledgeable and never too crowded like other stores!

I HAVE BEEN IN THIS STORE SEVERAL TIMES AND MR. KIRKPATRICK IS AWESOME!!!!! FOR THE REST OF THE EMPLOYEES NOT HELPFUL AT ALL. I WENT INTO THE STOE TODAY SATURDAY 11/3 AND HE WAS THE ONLY ONE WORKING WITH SEVERAL CUSTOMERS WAITING AND THE PHONE RINGING OFF THE HOOK. THE OTHER EMPLOYEE DIDNT SHOW UP SO HE WAS THE ONLY ONE WORKING IN THE STORE! I FIND THIS SHOCKING SINCE THIS HAS ALSO HAPPENED ON ANOTHER TIME. WHOEVER THE MANAGER IS NEEDS TO WAKE UP AND START SERVING THE CUSTOMERS WITH MORE THAN ONE EMPLOYEE!! I AM TRYING TO FIND OUT WHO THE REGINAL MANAGER IS. MR. KIRKPATRICK WAS HELPFUL AND HANDLED THE STORE AS BEST HE COULD! FRUSTRATED AND NEED BETTER SERVICE PLEASE!!!!!!