They are so friendly when you first open an account there but after that, they are so rude. It's like you are bothering them if you go in to ask a question. Drive through almost never works especially during winter months. Awful place
I especially like this PNC, all the tellers are very sweet and helpful, and Bill is my favorite guy in the offices in the back
Financial personal are not impressive.
I assumed that since PNC was a larger bank that their customer service would be better for obtaining my mortgage. This is not the case. They don't return phone calls, stall the process and do not have positive attitudes in my opinion. With any future purchases I will absolutely not ever use them again.
This East End branch of PNC has employees that are friendly, helpful and professional. The tellers and management staff know customers by name, which gives you a secure feeling that your accounts can not be tampered with by an outsider. This secure feeling is the reason I have never attempted to change banks for any reason.
Drove from my house thinking the web page was accrete. It's 4:50 p.m and we page said it was open until 5:00 p.m but looking at the door it says 3:00p.m... Thank you
Yes if anyone on here do you know if you can cash a hand wrightin check if you dont have a bank acount because i work drywall and a lady gave me my pay and im haveing a hard time trting to find a place to cash it
They lost our checks that we deposited and would not help us find them or do anything at all to help us with our lost checks. First they said they had our checks right in front of them and then they wouldn't answer our phone calls after they lost our checks.
I need help
The employees at this branch go far, far beyond normal or expected customer service in every respect and definitely should be commended,
I looked at this branches hours yesterday and on the website it said they were closed Wednesdays. I called the branch today and the automated message says they were opened yesterday and closed today. If I look on my phone app it says the branch is closed Wednesdays and open today. Also the hours noted say they open at 8am. Well it is now 10am and I still can't contact anyone at the bank.
This is my favorite bank because its just down the road from me
To the Bank Manager, I had the opportunity to receive customer service assistance from Ms. Sarah Brechbuehl. She was excellent and went above and beyond to resolve my problem. She was incredible. This is the second time I have had to use assistance from the bank staff and they are always the best!
PNC has been a super place to bank. I have my business and personal accounts with them and they have been more than helpful with all my needs and questions. They take the extra time to make sure I understand things before proceeding, from the tellers to the managers, they are all great people and make banking a little more enjoyable.
Hello . Was just wondering why this bank isn't opened on Saturday like the others ?Since I live in beechgrove , it's just bad . I have to go all the way out of my way to southern plaza branch . Thanks
My fiancée and I wasted a Saturday to create a large IRA because the information on their Saturday hours is incorrect by 4 hours on the internet
Even received a hand written thank you card. Those guys are definitely going the extra mile.
I would like to say that in all my years of banking I have never seen such respectful fast and generous service. The young man mr juquante was exceptional and amazing he really made me feel comfortable and he made me feel like he really knew me. He made the banking process very easy swift and understandable. Thank you to the people at pnc Wilkens ave.
Only P N C bank open in 25 mile range. I wish the other P N C banks also had Sunday hours.
I suggest if you don't want to have issue's with checks or your accounts ,,, you might want to find another bank... For non customers, pnc charges ten plus dollars to cash checks from there own bank... That is not right in my eye they are slowly scamming ppl out of there own money... If you own a business or just want a personal account ,, try another bank..... That is the truth. Unless you want to loss money....
I found this posting to be very helpful and correct.
I don't really care for this bank. There are maybe two ladies that are very polite, the rest need training in customer assistance. One of the accountants is in need of a different profession. She asks the same questions multiple times, then ends up having the other accountants do her work for her. The service is very slow, and the staff are rude. There are outrageous fees to hold basic accounts. The parking lot is a mess. The pain of having to deal with this bank makes me want to trash my check instead of cash it. Go somewhere else.
I had a problem with a company that scammed me and the personal banker opened a dispute for me and is has blocked my bank card and issuing another for me
Worst banking experience I've ever had with a financial institution!
Great use of old architecture.
BEWARE OF PNC Bank...All they want is your money forget about getting a problem resolved. Been trying since March..last statement showed ending balance of "0" Charges and fees "0". The account had been closed. Two months later account has been sold to collection agency for balances due of $69. PNC says sorry we can't do anything, if only it was caught before collection. PNC made no effort to advise or resolve problem. This seems to be there way to resolve problems "Ignore" and hope they go away.
Take your money out before they get you too.
Maybe there is someone at PNC Bank that does care, if so contact Rob@dataprintpb.com.
We used the bank to purchase a home. We have great credit, make plenty of cash, and had all of our paperwork in order. We are currently 6 weeks past our initial closing because of their clerical errors. We've had 3 agents help us, each time they start over causing more delays instead of speaking to one another. Take your hard earned money to someone who will respect you.
check fraud...i sold an item on craig list and was sent a check for 3850.00 the check was no good. it was from The Pew Charitable trust one commerce square . what can i do so this will not happen to any one .
the people were not as friendly as I would like them to be
As a college student this bank was exceptionally helpful at setting up, understanding and aiding me in my accounts. I especially recommend Karen, who was such a wonderfully helpful employee there for me for many years!
I have been a long time member of PNC bank. An unusual occurrence happened that caused my account to be overdrawn. The bank returned money that was wrongly removed from my account. Then the company refunded the money so PNC took their money back. However they took it when my account wasn't able t cover it. I had no idea this was going to happen. I am a disabled veteran and only make 700dollars a month. I spoke immediately to my bank and was told to call when my disability check was put in and they would help with the fees. So I called at 9:00am Fiday morning, the gentleman I was connected to was the first person that made me cry on the phone. He was stern told me he was busy wouldn't let me answer the questions he asked me wouldn't let me speak, then became condescending calling me sweetheart and treating me like a child. Someone needs to listen to the tape and I promise there is not a woman in the world that listened to that conversation would not be extremely offended and upset and angry. I need someone I spoke with before to call me. Please listen to the conversation because I really don't want to have to tell this story to the main bank. I still need help I'm trying to take care of my kids. Thank You
Denise Knox 412 266 8462
Makes it very difficult for the working person when your not open on saturday
Hi, I've been a customer of your bank for 22 years, in Pgh, Pa, Phil, PA and Nj. I've dealt with several branches over the years. The fries mill road branch far exceeds any other branch I've ever been to. I am very big on customer service and they have it in spades. They are all extremely professional and friendly. The manager (Sean?) is terrific. If only every business treated their customers like this.
Great customer service,friendly helpful staff, helpful, thorough manager.website mediocre at best
The employees at PNC at Allwood are the most polite and efficient I have ever banked with. It is always a pleasure going either through the drive through or inside. Keep up the great service! It is most definitely appreciated!
We have currently been unable to access our lockbox for 8 days because the bank cannot open their part. The Manager is not addressing the problem, nor does she return our phone calls. I fail to understand how it can take 8 days to find a locksmith to correct the problem. As of today we are still unable to get to the legal documents stored in the lockbox, nor are we able to get an answer as to how much longer we are supposed to wait. We are taking legal action.
Pnc bank is terrible. Closed all weekend so real working people are screwed. I have to take time out of my work day to go to the bank and get my money. The bank is supposed to work for me but insteAd all they want is my money
I had an issue with my business account and Ms.Quill at the PNC branch office was very efficient in resolving my issue.Way to go PNC/Bear /Delaware.
This bank is ridiculous! My sister just moved here from texas and needed a bank in state and PNC told her no beacuse she didnt have a utility bill!! she is staying with me until she finds a place. she had paperwork showing she just enrolled her son in a school right down the road from them, she had her paperwork from where she sent in for vehicle registration (she just bought the car...from here in michigan!!) and they say its not enough!! What the hell...she just wants a stupid bank acvount not a loan or anything that would cause them to lose money! I was planning on switching my account to PNC also but after this I will NEVER bank with PNC or recommend it.
The consultant Lisa is very friendly! The best PNC branch bank ever!
I like this bank for its many locations, weekend hours, and the ability to make cash deposits when the bank is closed.
Everyone is very friendly plus knowledgeable about all the services available. They all make me proud to be appart of the PNC family.
This branch is horrible. Although I have been given some good Customer Service in the drive through & front tellers...all in all it is a very unprofessional location. They have messed my account up 3 times and are unwilling to rectify the situation. The manager, Kim, and account rep, Michelle, do not give good customer service nor do they care about you as a cutomer.
I would suggest a different bank.
I was in a rather long line to make a quick deposit. They were obviously short of tellers and that was ok until some lady from one of the offices asked how I was doing. I told her I was there for a quick deposit. She then began throwing a pitch for something at her desk. She could have offered to help with the deposit and gained my interest in whatever she wanted to sell me. This is why I really don't like PNC.
very nice people,i have had only one problem and it was fixed promptly and i do enjoy my services at the bank and plan to stay there(:
I had a problem with a transfer of funds from my accout to another financial institution with a deadline. I went to the Clifton Avenue branch where Mr. Nick Lauridas, Sales Consultant, not only helped but went a step beyond by making phone calls to assure that everything was correct, and carried out correctly. I am very happy with the help and service I received.
The Sheppard Park branch located at 7601 Georgia Ave has been a wonderful branch to work with. The staff (Uzo, Lisa, Imran, and Gabe) has never let me down. They have taken the time to thoroughly explain my options and assisted my banking needs in a manner that has been refreshing. I have recommended my friends and colleagues move their business and personal banking to PNC as a result.
Thank you for placing persons of this high caliber at this location. Sheppard Park is often overlooked and it was wonderful to see that PNC did not take our business for granted.!!! I will continue to be a PNC customer as a result of the leadership shown by Lisa and the dedication to customer service by her staff. Thank you all.
Regards,
Howard Haley
I live in Bloomington and the PNC I go to a PNC right down the road from my house and it's nice because unlike a CEFCU, the people at PNC call you by your name when u come in to do your banking....your not a number to them. Plus, PNC has a Virtual Wallet and I just love using the online banking to pay my bills, check my accounts, and transfer funds into different accounts with a push of a button whenever I need to (no overdrafts that way). I use to live in Metamora, IL and use Germantown Hills PNC and they too, knew me by name. I appreciate being a name rather than a number. All staff are always very friendly. They care about their customers, unlike other banks I've done business with. I rate PNC with the highest rating possible....I'd give them 20 stars if it was an option! If you don't bank with PNC, you should! Give 'em a try...you won't be disappointed! Best decision and choice you'll ever make with a bank!
Hour suck how are u going to get there you would have to take a day offffg
THIS BANK IS OPEN 7 DAYS A WEEK!!!! GO PNC BANK!