8 Reviews For Jos. A. Bank

My daughter got married on Sept. 6th, 2014. We picked and ordered the suits months ahead. We worked with several different men at the store and they each tried to sell us a different size. We ended up with wrong sizes, and extra alterations. The grooms pants were never the right length. The groomsmen were from different parts of the country and on the day of the wedding we discovered the best man had the wrong color suit. It was a shade lighter then the rest of the suits. What happened to integrity in your job? We wont use Jos A. Banks again. Go to Boscov's.

Worst service ever. Don't go there. The manager was really rude. Lost my business. They would of been able to get all of mine.

My nephew had a wedding and the tuxes came from there what a joke!!! My sons was 25.00 more that is was suppose to be. Groom called to complain and said we will give your 25.00 back when we return the tux. Took is back they said they nothing about a 25.00 refund. My brother in-law took his back and they said he still owed for it??? He said it was paid for when I picked it up they would have not let it go out the door with out paying. He paid cash but luckly the receipt was still in the bag to prove it. Sounds like pople are skimming money if you ask me!!!!

They are not trained very well on sizing people and they are rude

I felt it necessary to write to you to advise you of the superior performance of the employee's, particularly that of Ed Reich and Rob at JOS A BANKS located in Morristown NJ. I was a newcomer to the suit buying experience and Ed's expertise’s made me more knowledgeable on the appropriate fit and wear of a suit. Rob, who went above and beyond what he had to, made great efforts to get my newly acquired suit tailored on short notice to accommodate me for a job interview. Both their effort won my loyalty to your store. Just to make you aware I went to other stores and they were not nearly as knowledgeable and helpful as your store in Morristown.

Previously reluctant to come here for my next suit, but Jeremy helped me out immensely in pricing and selection. Best customer service I've dealt with at any business, with prices and selection to match. I absolutely recommend Joseph A Bank in Tuscaloosa for any of your suit, tuxedo, or formal wear needs

I'm a retired Marine living in North Carolina; I bought my first suit from Jos. A. Bank in Wilmington, NC. Last year. The people were great and even better service. Recently I came home to Cincinnati for the holidays and decided to take advantage of the buy 1 get 3 free sale in the Kenwood store just down the road from my grandmother in Blue Ash. I grew up in Blue Ash and I’m very proud of my city, I still call it home after 30 years of service in the Marine Corps. The first thing I noticed about the location was no one greeted me when I walked in. The store was not terribly busy, there were certainly more sales people then there were customers. I spent about 15 minutes in the store as sales people walked by me and just gave me a uneasy look as if they didn’t want to ask me if I needed help. Finally a young man came over and asked me if I had been helped and inside of 10 minutes I picked out 4 suits and was at the counter ready for check out. I got a rushed feeling when we got to the checkout counter, he just rang me up and stuffed my 2 suits in a bag while the other 2 suits fell on the floor and another sales person came along and picked them up. The lack of people skills disturbed me because not one time was I asked was there anything else I needed. I was discouraged from using the alterations in the store and I was told to take my suits to any other Jos A Bank store for alterations. I found the experience very disappointing because I expect better from people in Cincinnati. I don’t even remember being thanked for my purchase today and I spent $1060.00, now that may not be a lot of money for Jos A Banks but I’m sure Margolis or the Men’s warehouse would greatly appreciate it. I could have easily spent another $1000.00 in shirts and other accessories that I wanted to get but felt I needed to leave that location. I spent the better part of my life in the service of our country as a Marine, but your people will never know that nor would they have known if I was a secret shopper because they never took the time to even ask me what was I looking for, let alone a casual conversation. I took the initiative and picked the suits myself and by this time I knew it was time for me to leave this store before I read every employee in there the riot act. I’m an easy going guy but disrespect will lose me as a customer, ask Wal-Mart. I stopped shopping there over 20 years ago because of rude service. I will not punish the Wilmington, NC location for the actions of your unprofessional staff in Kenwood, but I will tell everyone I know in this small city how this Marine was treated while I was home in your store.

Harold Rowland 1stSgt U.S. Marines Ret.

These guys and gals understand and execute exceptional customer service. Professional, courteous and responsive. I have shopped here for years and they have consistently performed beyond the norm!