146 Reviews For EE

Polite and helpful staff every time I have used the store. I think it's a little unfair to judge the customer service on the phone wait, however frustrating.

rang 4 times no answer just recorded message too busy to answer phone!!

Today I upgraded my iPhone to 6s - absolutely no problem at all. Very helpful staff as they downloaded everything on to my new phone for me. A really top service. Well done lads, keep up the good work. Much appreciated

Staff don't answer the phone this is bad customer service

I have been trying to phone the shop all week. The staff don't seem to answer the phone. I have tried at all times during open hours. Don't think this is good customer service

The answerphone message is constantly on ...cant believe the shop is so full all day long! Calls are not returned.

Aldershot has to be the worse shop for customer service Rude and lazy

Been calling most of the morning to see if they have my upgrade the phone was ring for so long it rung out

A phone company that don't answer there phone!

Customers service is dreadful. I would not recommend this shop to anyone.

I have always found ee helpful but today I went in for some help me I was spoken to like I knew nothing and I felt very belittled. All I needed was a little guidance and I felt like I was shown the door.

A phone store which never answers the phone haha - what a joke!

They don't-or won't answer their telephone

twice ive been in the EE shop in stroud and have came out feeling disappointed/ Twice the guy should of said that they could of contacted Customer services in the shop for me which they didn't....just wsnt helpful at all

Answerphone message on all the time. Refers you back to the 150 number. No opening hrs, so had to get in the car, drive for 30 mins to find they were closed. A telephone shop that doesn't answer the telephone, useless!!

Been trying to ring the shop for about 7 days no one ever answers phone. Leave a message as they say they will ring back but never do. Not good at all.

I bought my phone on7 March and still unable to use for texting. After repeating going into the store my posiition is the same. Take my advise and shop elsewhere. I wouldn't give one star but no other optionavailable,

Never answer the phone ever !!!! Pooor

Returned faulty phone, tried for palm me off, read the sale of good and services act

Absolutely rubbish service

Tried for 4 hours to get this shop on the phone - Get an automated response - can't even leave a message - Useless.

Been trying to make contact for 3 days and no ones made contact left loads of msg but no answer veryveryvery poor

Agree with last review have tried for the last three days to ring but with no joy

Have never been served by such a disinterested, rude person ever..wanted to by 2 I phones but even if it was the best deal ever would never have bought in this store!

gave me a duff invoice !! never answer the phone !! its ok saying they a busy, why not get a junior to do mundane things like answer the phone

Totally useless and uninterested staff.15 minutes waiting in a near empty shop.My problem was sorted in 5 mins by the nice people at the call centre. Don't waste your time going to this EE shop.they just don't care

ive tried ringing 3 different shop numbers in hull for ee and was on phone for at least 10 mins and still no one answers

I visited the surrey quays store three times now, the staff are rude, they gave you their side while they are talking to you, busy fiddling with their handset, EE told me to go there to pick up a replacement sim, straight away the girl told me that I have to pay £10 and at the end she turned up saying; well I dont have one in stock, same thing again happened and I got the same response..Very rude and unresponsible....

I received really good customer service when in the store. Just like the other reviews state, they just don't answer the phone. Very irritating when you have a quick question and don't want to make a trip just to ask it.

The store in the shopping centre unit 11 discrase never answer the phones customer service terrible ! Manager not helpful at all

It would be lovely if the cannock store actually answers their phone!!

Staff are excellent. Knowledgeable and willing to help even the smallest of phone issues. But the queues are often long and the wait is annoying.

i tried ringing for 3 hours yesterday they never answer.

We purchased a mobile phone over a week ago and have been unable to use it. After calling at the shop three times and still not having a working phone we asked for a replacement or a money refund. This they refused to do despite being against the sale of goods act that specifies that any goods or services not of merchantable quality warrant a replacement or money back. I have sent the information to the local Trading Standards office who, hopefully will acquaint the shop with the statutory legal requirements for Cudtomer services.

Difficult to comment on the staff or quality of service from this outlet as nobody ever answers their phone. Pretty poor image for a shop specializing in communication.

I am shocked to find that i was unable to contact the store by phone having tried all wkend with no response to messages left.

Just tried to call 3 times!! Ridiculous.

rang this store on 8, 13,14,15 and 16 October - never answers the phone.

cool

My phone been in for repair 3weeks, been trying to ring them all day to chase but phone just ringing out and then cuts off! So frustrating as will now have to make a journey to the store. What's point of giving you a contact number if have no intention of answering it!!!

The attitude of this shop is one of ...'we've got your money so we don't care any more'... and how they exist is beyond me, they fail to resposne to even the simplest of requests to ring you back, hardly anyone answers the phone, I'm sad to say but if I had my chance again I would not touch this branch with a barge pole

The most unhelpful and arrogant manager, dont bother going in ther

Just wanted to say a big thank you to the manager and very helpful HTC expert that sorted out my problem today. It took the EE so-called experts on 150 over an hour but I still couldn't get rid of the problem. It took the assistant I saw today just a few minutes to sort out. Other staff in other mobile stores can come across abit pompous sometimes, but not here. Very welcoming, friendly and professional. Well done!

yes they are crap

Very poor.

EE as a network may be the best but their customer service is appalling. Their prices are outrageous and dealing with then is like being in a bath of razor blades.

Wanted to change tariffs from py as you go to rolling contract. Took over an hour and 5 hours later phones still do not work with correct numbers. Assistant didn't seem to know what to do at times. Was supposed to all me back but so far has not.. Frustrated!!

Went into EE , Park street, Liverpool last week 26th August 2014, got the most amazing service from very polite and helpful staff, plus the Manager for that day. It did not stop there. contacted the call centre on 150 on the new phone and they could not have done more for me..VERY HIGHLY RECOMMENDED.

Don't buy from this shop - I did and now realize what a big mistake I made. I've left numerous messages but they never return your calls. My tip is to avoid them at all costs!!!

EE are the worst network provider ever

Went in earlier in the week to upgrade to a contract and two lads were incredidily helpful and didn't mind my lack of knowledge. Returned two days later when the sim had stopped working to encounter the rudest, least helpful and most superior female assistant ever and NEVER want to go back.

never awswer the land line telephone. Why?

Sales adviser tried to be helpful but the shop manager was unhelpful and very rude. EE should consider better training for staff before they allow them to deal with customers.

Went in and spoke to a rude impatient sales adviser who was clearly not interested in his Job. Definitiley wont be returning here to buy anything.

Was in EE store today and overheard row between two customers and salesman. He had clearly sold the younger one a broadband she could not use and, to rub salt into the would, had the cheek to charge over £100 to get out of the contract! Left a very bad taste and I left without making an enquiry, let alone a purchase. I shall be telling family and friends to steer clear of this shop, in fact I shall be telling them to use a different provider as I will be! The only reason I have given 1 star is that it was impossible for me not to give any stars at all.

I have had many concerns with a staff member in this shop I have written to ee via email no response advised to call the store and then on two occasions no one answer the phone

Fantastic store with a brilliant overall store visit, very good when it comes to techie advise and helpful weather purchasing or not. Fantastic team with a great buzz atmosphere in store.

Not helpful o2 or phones 4u were better by far sorted a problem with my ee phone which ee would could not be bothered with been loyal customers for years

My wife not being a technical wizard, just wanted a simple mobile phone. The staff were outstanding. Within 15 to 20 minutes she left the store absolutely delighted with the service and the phone she purchased, which was set up and running and ready to go.

fobbed off reporting mobile broken , told to recharge battery, no change ,phoned shop twice left message twice ,never called back, opening times not on website not happy at all !!

I had an upgrade done in the store, and without my consent, they added £285 worth of international packages onto my account. Not impressed !!!

Interesting to find out that when EE takes on new employees the process isn't called an 'interview' it's called an 'audition.' Like actors: who also lie for a living.

atfter switching to EE from orange and phone upgrade still got 2 bills, asked shop and got told we only sell phones also asked for broadband refresh at hime but they put us down as a new account so we were going to get new phone no, this meand we will be 2 weeks with no broadband well done guys

This store has a bunch of cowboys, run after a sale but if a issue walks through the door they all hide. Where do I start from, mis-selling is the biggest problem they have. No training, no service. Just ridiculous !

Customer service is poor...not very helpful ..walk into the shop last week and the young man was just sitting on the computer..when I asked for help..he took 1 second look at my phone and said he couldn't help me..but didn't offer any alternative as to what I could do...the shop not very attentive about answering the phone either. Very dissapointing

Very poor customer service - constantly fobbed off when problems arise and no response to phone calls

Thanks for trying to help the repair shop in Heckmondwike would have tried to fix but as it was a sealed unit he was reluctant to try.

I called ee again and the operators I spoke to managed to sort out a replacement

I checked on the internet to see what time the ee store in workington was open on sundays. It said 11 am until 4 pm. I arrived at 2.30 pm just to find it was shut. Rubbish.

Was really put off by the way staff behaved infront of customers. Lack of respect - goes to show i will never visit this shop again !

Great Staff, Excellent Service.

No answer.

Absolutely ridiculous answer the phone, how can you do business like this? will report to head office.

I just called them asking if a phone was in stock and they picked up immediately. Very friendly and polite. I thought it should be mentioned since all the current reviews are bad.

Staff in this store is very unhelpfull and rude particularly if your not carrying out a sales transaction had to pay £60 deposit for a basic loan phone

was asked to call them to arrange a sim activation and the number just rings off the hook.

Really nice people and know there stuff.

The staff did not help at all and I asked to see the manager but he / she would not come out. They did not sort out my problem and did not contact me as they said they would. Really dissapointed and will be leaving EE at the earliest opportunity.

They do not answer there phone called 4 times today and has been ringing for 10 minutes each time....there better be some resolution to my phone that has been sent for for repair or they have lost a customer!!!!

Me an my son come into the surbiton store for a upgrade an the service I got was outstanding, the help set my phone up showed me how to use it, the staff in there was so helpful I will deffo ruturn back to this store again

the worst customer service ever, the so called manager wasnt willing to help me with my issue in anyway possible and basically argued with me. despicable!!

Thieves and Cowboys!

Staff are fantastic nothing is too much trouble so patient highly recommend.

Can't commend this shop enough the man who served me today was exceptional so patient and the girl I bought the phone off last week was excellent too. Would definitely recommend the staff are fab.

very poor at communicating with customers, strange as this retailer business is communication equipment & services, they can't be bothered to answer the phone or reply to you when you leave a message, was looking to purchase a phone but will now take my custom elsewhere.

called them many times now to enquire about having a phone in stock so I can make a purchase, don't waste time as I have done trying to contact them as they can't be bothered to answer their phone or reply when you leave a message, obviously sales must be so good they don't need my business, I will make my purchase else where

called them many times now to enquire about having a phone in stock so I can make a purchase, don't waste time as I have done trying to contact them as they can't be bothered to answer their phone or reply when you leave a message, obviously sales must be so good they don't need my business, I will make my purchase else where

As the others say, they don't answer their phone - ever, it seems!. Assuming its a customer "don't care"policy.Vote with your feet - I will. Well I will have to - 35 mile round trip, just to discover, probably, that my (to be) repaired phone is still not ready well after the promised time! Find another service provider/supplier!

Waiting for my Ipad for 7 weeks.

I've been a tmobile customer for 4 years and never had a problem then I go in for an upgrade and get the worse customer service ever and off unhelpful staff who can't be bothered doing there job. If you don't like working with customers don't work in a shop!!

The staff are a bunch of liers and rude people. They would hide important information from you that you would discover after you sign your contract with them. They don't even agree upon a certain policy each member of the staff would tell you something different. Their service and internet coverage is also rubbish.

Took my phone into the Lister gate shop in Nottingham to be repaired before Christmas, was told it would be 4 weeks. After 4 weeks I went into the shop no sign of it, tried 4-5 times to phone, all you get is an answer phone and no call back, they are a waste of time

I'm disabled and need to contact my local ee store, there are 3 branches within less than 2mins of eachother in brighton. I have been trying to call all 3 stores for the last hour and half non stop but they will not pick up. Disgusted with this crap set up.

Like the other reviewer I have tried without any success to contact the store for advice. The service is appallingly bad.

workers have no idea what there are talking about,

Further to my visit today I was completed appalled by the attitude/arrogance by all three members of staff working at the store today, I would suggest that some sort of intensive staff training is required not only for customer service buy also in respect of fellow human being's. I am six months into a 2 year contract and based upon the store performance I will never ever use EE again, I have to say I have been very happy with my phone and the network to date. However the disgraceful performance today in the store has severely affected my opinion of EE, if you someone from EE wishes to contact me I will gladly give you the feedback that you need to hear.

Does anyone ever answer the phone? EE is obviously not hot on communication. Dont just sell - look after your customers.

Im disgruntled!

Tried calling to store to find out if my phone is unlocked or not and they never answer; or when they do answer you always have to speak to staff that have real bad attitude it's disgraceful!!

What a total nightmare, EE are so poor at customer service it is unreal - unhelpful un caring total let down save yourself the pain do not visit that store - or any other EE store

Try all you want to get through to this shop on the 0845 (premium) number provided. It will ring for 15 seconds ish and then drop onto an answer phone. Poor.

Very rude member of staff, the one with ginger hair. We walked out of the shop, luckily there is another EE shop around the corner where the staff were excellent. We would never go to that shop again.

Went into the store wanting to pay my bill and there was a rude man who worked there who told me they no longer do orange and tmobile and i have to ring customer services. I went round the corner to the other store and they were really friendly and helped me pay my bill and even upgraded my phone. That other store was rubbish! DO NOT GO.