215 Reviews For Cricket

I love cricket

Why don't they have a real person to answer the phone at the eastgate store i wanna talk to a human not a computer

Lol good idea too use the wrong number for Fillmore store . Look at the number and call it it's disconnected lmao very professional

This online service is HORRIBLE all i want is simply a certain location's store hours which should be any basic display of any business. ive bet on this site for roughy 30 minutes and all i want is the store hours. It is only adding to my frustration after already having a day full of frustration regarding my phone.

The customer service Is top notch any time u call u get a friendly and kind rep. The issues are resolved right away.

I just moved from Chicago about a month ago and I thought I would have to change phone companies put thankfully that was not the case. the only problem I have come across with cricket stores in Texas is that on the web site all it says is the store hours varies with no times listed. I called the store in Copperas Cove to see if they would have a recording for the store hours but no luck. why have a website if there is no info about the hours of operation? I don't have time to keep calling any store just to find out if there open. I just want to pay my bill without hassle!!!!!

I like cricket because every other service carrier is outrageously priced and they always send you a bigger building more than what you pay for.

This store only returns items (even with a receipt) within 48 hours.

I'm not sure what the other commenters are talking about. Recently, when my new phone arrived to replace a damaged one, it was already damaged from the factory or from shipping (as in, of no fault of the store) and everytime I've called them to replace the new one and the old one, I've had a live representative pick up the phone within seconds of selecting the "Live Representative" option the machine gives you. They replaced the second phone quickly, and at no charge, and the entire time were incredibly nice.

I have always had great luck with Cricket. They recently modified the service...they are now charging for directory assistance calls. I got a new phone (my Cricket was very old) I attempted to cancel service. I had just paid for the following month when my new phone came in the mail.. They refused to refund what I had just paid. I was not thrilled about that. So be careful when switching from Cricket to another carrier. Wait until your cricket service runs out.

I keep gettin. Broken phones form cricket!!

I bought a flashed phone from here. It worked the first day then stopped working. I took it back to change if they would not she just thinks he's over $500 for the phone, talk about some jerks!

I was sold a faulty phone and when I tried to return it the clerks were very rude and even went to help another customer while I was still talking to them. DO NOT ever buy a phone from Cricket, they'll sell you a bad phone then make you pay full price for another one.

Do not shop at this store! Their customer service is awful. They will not honor their return policy. If you buy a phone from them and it doesn't work the next day they will not exchange it.

Cricket has great service fast networking. If they let me pay my bill today with $30 on credit card and $20 cash they r the best and oh yea there bills r very affordable u can't beat $50 for unlimited everything

They are the nicest people I have dealt with at cricket.

Did not like how that man handled himself.

Awesome reps.

never get no one on the phone ?? Because there on personal calls or text.not just this store all of them.

Great service! The girls were very helpful and listened and help find the problem. I tried the other Cricket here in Robstown but they were no help at all and only tried to get my money from me. The Cricket on Ave J listened to my problems and fixed it right away!

I call to ask about a special the guy was rude and on top of that hung up on me horrible service

Went to this store to upgrade my Cricket phone, rep in here was very short with me and acted like they did not care, GLAD I went down the street to a real Cricket Store where they helped me. This store should not even be open! Horrible!

Went in to upgrade my crappy phone and spoke to gal with beautiful art work on her arm. She was very nice, and knew everything about each phone. Ended up running my credit to make monthly payments for the Galaxy S4. Im so glad I went into this Cricket Store, I am going to this store and only this store from now on! I highly recommend this Cricket Store!

This Pawn Shop is no longer affiliated with Cricket Wireless. Don't waste your time. However, they are the nicest people, and they do pay the highest amount for gold in the city.

Dont take your cell to get fixed here it will take forever. And they are always closed when you go there.

I have been there two times and my phone is still not right with the correct services.Then you cannot call them direct and still have to return a third time. BS

Don't waste your time, there's never a real person to even answer the phone and even if you leave messages they don't care enough to respond...rude

This location told me that they no longer support cricket and that I have to drive to Conroe to make a payment!

The phone # list for this Cricket Store is a residence. How do you get in contact with them.

I got my phone from them and I very much like the way they treat the customers, very nice and friendly environment and very good prices :)

there are never very many people in here, so service is fast!

Great customer service and convenient location. I agree with first review!

very good customer service at thie store

What I mean by sucking service is this, whenever anyone goes there, it's most times closed with a return sign posted. I have never even seen the sales person. The voicemail message is not even understandable. I'm trying to get info about their broadband but again no one is available... Suck

The staff is pleasant and for the most part knowledgable

Every time I had taken a phone in to be activated I was told I was told it could not be activated because it was stolen, and they would then try to sell me one of there phones. After this happening a few times I called cricket directly and was told there was nothing wrong with any of the phones i had and that I should avoid this store.

Best Cricket store I have entered employees were very respectful and were able to assist me with my problem I will definitely be going back

I've been to many cricket stores in the neighborhood and this one def stands out!! The service is great, the staff is so nice and educated about there work. I am a kind of person that asks thousands of questions before making any purchase and people get tired and annoyed but not this place. The staff there got even more excited by every question I asked and explained it thoroughly. I went in to buy just a regular flip phone with service and left with 2 smartphones with service (one for me and other for my son) for the same price I was told for a regular flip phone with service else where

Someone made a distasteful review about a young lady but i dont think the young lady that I spoke to would do that. It may be a different girl, or it may be the same girl just a different attitude. She helped me a lot. The reason why i didnt give it a 5 star rating is because of the hidden fees.....we ALL hate those....

i took my iphone here to get flashed and when i turn it off it wont work when it comes back on, i took it to them to fix and they wanted me too RE-PAY $100 to fix it!

The best customer service experience out of all cricket stores #1. All other Cricket stores rate below zero

this place dose not offer real ( REFUNDS ) you go to other stores they offer you refund full money back, this place will tell you no refund on first month and activation, they scam you, they tell u up front yes refund but later No Refund, its a scam stay way Call Cricket and H2o and Report them for bad business this store is a joke

Great customer service, but bad service to have. Calls always drop signnal lost, phone damage easily. I don't recommend Cricket to anyone.

it is impossible to get a real person to talk to and no one ever answers at the eastgate store, except that stupid computer. I hate that thing.

This was the best service ever i will go back and recommend it to any one ! 5 STARS :) Them guys cute though <3 Hit up Danish :3

Closed too much. I keep walking all the way over there for nothing. They should just close down and stop wasting my time.

Cool employees real friendly bought a phone from here today and they hooked me up with a lot of deals new locatin though its 4631 airport blvd

Great store bought a phone from here pretty friendly workers

the girl in there didnt even said a word when we got to the store , we asked questions about the phones and she gave us a bad look with attitud, we just left..

this place has the coolest phone covers for my phone!

this place is local and easy to get to, they take my phone & internet payments!

this people are very profressional. they helped me 100% in everything i need. they are also corporate:)

amazing service! outstanding representatives! my #1 cricket in chicago!!!!:)

Knowledgeable, fast and friendly

I like this cricket store location because there is no taxes when i buy my cellphone here.

I have been in this store at least twice per year for financial reasons, purchasing, and technical support. I have NEVER walked out of this store dissatisfied. The staff is knowledgeable, friendly, and very helpful. Thank you all for such a great experience!

I have only worked with Anthony, he is a great Rep for this store he was able to help me find a new phone get everything taken care of and help at least four other customers at the same time. He never once made you feel rushed or you were not his top priority. Thank you, good customer service is hard to come by in AZ.

Broadband it is always down and the charge you a month ahead and it never works, the have too few technicians trained on it and only men are trained on this and not the women.

This store is the best. They are very helpful. And assist you with the best results I've been to other stores but this store is the best

Best Service Great Product

I was charged double for my cell phone and now I cant get anyone to answer the phone at the store where I bought it. I am not a happy camper. I will be paying the store a visit Saturday if not before.

so if i have a sprint phone but i wont to change it to cricket and its the same like my cricket phone how much do that cost

the manager in that store was amasing explained everything about the phones to me gave me a great deal on accesories and a phone diversey and harlem store rules. manager name is joel ty joel!!!!!!

I got hanged up several times by customer sercice. I had to go and waste my time at service center month after month to pay my bill. I still am trying to enroll in auto bill pay. I have wasted so much time trying to pay my bill and getting hung up on/disconnected by their customer service dept.

The cricket manager was looking at nude pics on his phone, I will never go to the store again! What type of business are you running?

I took a Sprint phone into this store to be flashed to Cricket. James and his staff knocked it out of the park! Great customer service! I would highly recommend this store.

Terrible!! The help knows more than the owner, who missleads customers, over charges, charges for activating phones purchased through her co. makes false promises of comps for not allowing discounts from web site, over all, Peggy the owner, is combative hostile, arrogant, nasty, and a liar. Still waiting a week for accys for phones that we are told will be ordered tmro, but then its another story next day. Do NOT deal with the owner, you will pull your hair out! BTW, If you do not like being talked over, or treated like a child or a person of substandard Intelligence, then do not call this store.

The employees at this location have no idea what customer service is! This company does not care about their customers. I paid $115 for a replacement phone and was advised it will be there no more than two days after. It has been more than 5 days and still no phone. I have been calling the store almost everyday since and the employees would tell me they will call me after they track it.. I never get a call back. I asked for a manager and was told he will call me back within a few minutes. . That never happened. I regret switching to cricket. Their customer service is the worst! I will be cancelling my service!! Do not get cricket!

They recommended a cover for my new phone that was some cheap plastic that broke within two days. They said they couldn't return it because it was past 24 hours.

They recommended a cover for my new phone that was some cheap plastic that broke within two days. They said they couldn't return it because it was past 24 hours.

It would be great if someone would answer their phone at this store.

Can't seem to raise anyone when I call, sometimes for an entire day. So I have to go to Sapulpa, just to ask a question.

Omg this is the worst cricket store! The two that work there guy and girl the guy apparently is even a manager they have no knowledge what so ever of anything pertaining to cricket why they work here is beyond me! When your there just to simply pay your bills u have to wait until they are done smoking their cigarettes or chatting on their phones. They are extremely rude to their customers and will lie about what services they provide just so they do not have to assist with anything. Horrible horrible customer service I will never use this location again!

the employee at this store(Victor) is always very nice and very helpful to his customers he is always willing to help me with my phone and any other problems or questions i have he is a plus to your store

Take my tablet and my phone to repair they said they were going to contacted me next day one week pass nothing I went and always haver the excuse the tech have anot returned went againg after 2 weeks twice and no phone no tablets besided no phone calls finnlay after 3 weeks they called me to let me know my tablet was there but cannot be fixed and the have to talk about my phone i took it so they can reapir just the LCD screeb they put a flex cable and dont call me to let me know cannot pick up my own phone becuse they have to put my old flex cable in anc cannot takl to owner supposly he was going to call me never did worst worst customer service .

This is the worst service I received in my life. I went I'm and after speaking to a rep. On the phone they simply told me you don't have insurance on your phone it's your fault that your phones broken . I'm very upset and I plan to go back tomorrow I'm never upset enough to write a review but this place is terrible

Do not go to this place you guys they never gave me my warranty on my phone and they charged me additional 200 to buy a new phone! even when i had the receipt!

Anita works here and i bought a new phone S3, she took off the phone film and didnt care if she was scratching my phone i warned her she had nails and i dont want a scratch she gave me a rude reply and i even got a scratch on my phone!!! Rude customer service! and she will amke you wait and give you an attitude! Do not go there!!!!

Word of advice for anyone doing business in this particular location. Make sure you are ahead of the game and understand the policy /fees cause believe me when I say these guys will rip you off and then say it's your fault. I've had a friend that made the mistake of not reading the policy for any hidden fees and when he tried to return his phone, he got the news that there was a restocking fee and then the associate said he should've read the policy. The associate didn't even mention it herself. Don't let this happen to you! Another thing, some phones may be overpriced here and some of the associates are disgustingly rude.

Just got my phone flashed there and switched over to Cricket. They didn't inform me about any of the additional fees until they'd already done the transfer, so my $50 phone bill went up to $116+. Then, less than an hour after switching, I get multiple notices from Google that someone at a wireless store in OH is trying to log into my email account. Doubt that's a coincidence.

These store has the best employees in Vegas.Zin Win and Neyba are awesome.If you go cricket go to the west Charleston store and ask for these two ladies.

The worst customer service. They are not knowledgeable in their products or services. They are very rude and I will never use their services again.

Great phone works amazing

I received extremely good customer service! This store treats you like you VIP!

I called and the call was answered in a way that I had to ask do you sell Cricket phones. After she answered yes I asked were there any specials going on, her response was you have to come into the store to find out and she just hung up. Now that's someone who's not looking for business and I guess she's used to people paying for any type treatment dished out. I think I will continue doing business on Hilsborough Rd Durham NC. At least I can count on great customer service with appreciation.

Horrible, CraigsList Spammers bad service

i bought htc one v but the lady very confidentally told me that it had front camera it does not i mostly wanted for chat !!! cant get ahold of store number as it is listed on net maybe someone will call me back i just spent 300 on this phone!

I have been here several times. Out of all of the cricket stores I have been to, this one is the trashiest. They always seem to be "remodeling" and the customer service is usually subpar. Well today I received HORRIBLE customer service here. I'm going to take my business elsewhere.

i enjoy going to this location. the staff are so nice and they are fast. always with a smile

Just got a new phone HTC one v its preety nice been with ckriket for a couple years there great

So I called first.. I was treated like I was wasting his time.. So I decided to take a drive up and go in.. He was even worse!!! Just sitting there playing on his phone and the computer. There was NO ONE in the store and he had me stand there and wait for at least 10 mins while he pretended to do something. I literally only had a question to ask and then I wanted to pay my bill ( a WEEK early mind you). I expect better service from a cell phone company. I don't care if Cricket is a cheap company, they have no business being rude to a PAYING customer. Just because more then half the people that walk through the door are ghetto, uneducated and disrespectful doesn't mean that everyone is. Cricket is losing my service. I initially went with Cricket to save money, but after the treatment I've been receiving, you can bet your sweet ASS i'm taking my business elsewhere! I would rather pay a higher bill for better service, better communication, and better products all around. So thank you Cricket. You will lose my $200.00 a month bill for 2 lines and internet service, to someone else who is respectful and knowledgeable of the products they sell. Pricks.

Love this store, atmosphere is cheerful, workers are smart and always help me with everything. Much better than the Crickt store on 64th and Sheridan, talk about some creepers!

Great costumer service

they really help me decide what phone and plan to decide. Very help full staff...

I've been a cricket customer for over 5 years and have dealt with many a store and online. Being a professional i expect customer sevice as its always was and is apart of my job requirements for 35 yrs.. This store is pitaful, never answer the phone or return calls no matter how urgent . They avoid you in person are ignorant , non technial and carry no stock. They would rather say its not supported NEVER had an issue with any other store. They should not be ur representative or will loose more than my buisness.

How does a cricket store not flash!!!! Any other store would flash my phone. .pshh I got my phone flashed from a differnet store that was cheaper anyways. I got lyed to here. Would not reccomend

I recently purchased a laptop here and all of a sudden this laptop was'nt working. Next day they decided to switch my laptop for another, turns out that wasnt working as well. After testing every laptop in their shelve, none were working. Then, without any sort of embarassment, infront of my eyes, they have the nerve to put these broken laptops back in the shelves!. Dont shop here.

We went here yesterday to pay my daughters phone and the lady told me that I have to pay additional $5.00 dollars for late payment. My phone has no contract, I didn't buy what she said and went to the other store in South McColl near Target and the the guy was so helpful and I just have to pay the regular payment without the overcharge. No wonder there are more customers there than in S.10th ST. location. I will never go back there again even though its close to my house.

We went here yesterday to pay my daughters phone and the lady told me that I have to pay additional $5.00 dollars for late payment. My phone has no contract, I didn't buy what she said and went to the other store in South McColl near Target and the the guy was so helpful and I just have to pay the regular payment without the overcharge. No wonder there are more customers there than in S.10th ST. location. I will never go back there again even though its close to my house.

We went here yesterday to pay my daughters phone and the lady told me that I have to pay additional $5.00 dollars for late payment. My phone has no contract, I didn't buy what she said and went to the other store in South McColl near Target and the the guy was so helpful and I just have to pay the regular payment without the overcharge. No wonder there are more customers there than in S.10th ST. location. I will never go back there again even though its close to my house.