BEWARE!!!! If a sales rep from this location comes to your door..hide your wallet and do not sign anything....they promise you the moon and give you sand! If you do not get what is promised your sales rep. will not return your calls and no one else wants to do anything about it even if you have it in writting as I do.
I moved and needed my service transferred. They created me a totally new account so I was stuck paying 2 bills which they kept charging me for both addresses. On top of that it took me two weeks and countless hours on the phone to get someone out to hook up my service. Reps are rude and act like your wasting their time with your problems. I wish I had other options.
Old modem work with video relay service. Changed new modem :DPC3000. I'm deaf stuck with video relay but I need contact to Comcast. thanks. Now,I go to in Comcast .I need change modem . thanks.
My old modem with work video relay service .New modem DPC3000 work internet no work Video relay service.I'm stuck need contact from Comcast.please let me know change modem? thanks Joe
it took forever to get to some manager and I was told it would be 7 days till they could get out to fix my phone problem even though their software upgrade caused the problem
Always a pleasure dealing with them in person, so much better than the random people on the phone!
Comcast is the worse service provider I have ever encountered. I spent an entire day talking with representatives to come and repair my modem and phone service that went out. I told them at least 6 times to have the service rep. to call my cell phone to confirm that I was home. He kept calling my home phone (which I told was out of service) so the work order was cancelled. Finally after a week of raising a stink I finally got some service. If I could I would cancel all their services, but I live in an area where I cannot get any other Internet service.
Went to return a modem. COMCAST SUCKS!
worse service ever
Excellent service, very customer oriented and people are knowledgeable.
i don't know if they could find and slower, ruder, people to hire.
the very worst customer service ever why am I calling out of us customer service? We need these job here.
Step up your customer service, no one has time to deal with their cable/internet issues!
These are the POSTED hours on the next site that is posted on a google search. Laughable that this company or whoever cannot/ will not correct erroneous info being put out to it's paying customers. Pasted from the offending site:
"Comcast Payment Center 0 votes Categories: Payment Center 7371 North Shadeland Avenue Indianapolis, IN 46250 Phone Number: 888-266-2278 Store Hours: M-F 9am-6pm Sat. 9am-3pm Map & Location: 7371 North Shadeland Avenue Indianapolis,IN 46250 "
Why are we paying premium prices for Internet and receiving unusable/intermittent/unavailable internet? Good question…looking into making a change.
they were very helpful and patient.the service were great and they will help you to find the best suitable plan for the service you want from them.
I lost hours at my job. so I got my cable turned off. Months later, comcast is still charging me as if i have cable. They are overcharging me!!
I am at the point where I would just like to throw thier equipment out the window and tell them to come and get it. Can not believe I cannot even call the Millerville location to see if they are open on a Holiday AND the main customer service doesn't even know! " We don't know either mam'm, It might be open but because of the holiday it might not" REALLY??? YOU THINK!!
Comcast is the by far the worst company I have ever dealt with. I don’t understand how they are still in business. I called 15 times and each time it dropped. I went only to chat but the technician text won’t show. Time to find another company.
this office has been closed for several years
Worst net service Ive ever dealt with. Multiple times my net has been out and I have called in. Each time they have told me its something different thats wrong with my internet. Left work early for a tech to come and never showed up. Claimed the tech tried to get ahold of me but had no missed calls.. if i pay for something. I expect to have it... I do not recommend comcast to anyone.
really bad service when you call they put you in wait for a long time
I love it their everyone is soo nice and they help you with evrything you need.
what a bunch of worthless BS they are horrible at customer srevice for the money they chrarge they have the most unreliable service all they ever say is im sorry. dont lie the dont care at all im looking for a new provider
Office very small, employees take forever to help customers many of the customers go there for issues that could be resolved online. Parking very limited
Don't bother calling the 800 number, take the time to stop into the office. The people at this location are nice, able to give discounts, and are much more helpful than the 800 number.
Comcast sucks
The internet and phone only work's about 40 percent of the time. I call comcast and all they do is give us the run a round and the problem never is fixed.i would not tell any one to use comcast
One hour line to turn in cable box.
They had such a lousy name they changed to Xfinity, like no one would notice right?
This is what happens when a company has a monopoly, no need to please the customer, where are you going one of the "other" cable companies?
If/when U-Verse is available I'll switch, how could they be worse???
I stopped in the office on University Avenue and found the personnel to be very helpful and cooperative. I agree with the customers who are complaining about the customer service reps on the line. I found them to be very difficult to deal with. I had the same experience on the phone. Take a minute and go to the office.
I droped off my equipment at the Canyon Rd office and have not yet been credited, and now the billing office wants me to pay for the Items I left with their outlet. You call this good service. Nothing but crap.
Most businesses stay open during lunch, so working people can visit during their lunch break. Not this location! Locked up tighter than Fort Knox at 2:15! Apparently their lunch break is 1:00-2:30. Then, if you do get in the ladies aren't any help at all. I go to the Ranson location instead of here. I've been to the Martinsburg location 4 times and was only able to speak to someone once. Ranson location is open more and the ladies there are MUCH nicer!
You don't deserve a star I had to put one. After speaking to 7 different so called customer service reps sales reps and loyalty reps I've yet to get my service options removed to lower my bill. After receiving bad options to make a post dated payment to restore my service( which failed 3 times) and caused me to receive 3 cut offs and 3 reconnect fees that no one at Comcast cares to relieve. I will be pulling the plug! Good bye over priced sad service.
Horrible. No local number listed, unless you need new service. Impossible to reach actual person without waiting forever.
Their customer service is the absolute worst. They will absolutely lie to you on the phone and to your face. I spent 5 months trying to get my billing right and finally had to cancel them outright. Go to anyone else if you have the option.
When going to Comcast I have always found it necessary to bring reading material because yes there is a looooong wait time. However, I have found the staff to be helpful and more often than not find a temporary promotion that can be applied to an account minimizing the bill. It gets four stars because of the wait otherwise I would give it five because I have found the staff helpful and have come out playing less for cable.
worst service and only internet service in our area besides satalite customer service is horrible very loud gross music while on hold forever talked to 4 departments to try to get to the right dept very discusted with comcast bad customer svc and high rates and the i dont care attitude they have so im going back to satilite bye bye comcast
I just called Comcast to get a telephone number to HR because I am trying to get my 401k that I put in matching for dollar for dollar and they just told me they can't give me the number. Is this crazy or what? Why even work for a company like this?
This address does not lead to a Comcast building. The 800 number people have no clue. Peace.
Internet and TV service is hit and miss. Calling customer service is a long drawn out experience and they rarely do what they promise
Comcast has horrible costumer service they offer you promotions that they dont even add them then when you call to on findout why they dont work they say oh because you has to give a deposit and they're reps dont notate your account when a promotion is offered and they belueve thier reps instead of their customers I will let my family and friends know so they disconnected their services from COMCAST.
The hours of operation stated on the website for the Comcast store on Creasy Lane is like other Comcast services-a lie. It states they are open from 9:00 AM to 6:00 PM during the week. I was out there at 9:10 today (Wednesday) and there were no cars in the parking lot. I looked on the door and it said their hours were 10:00 AM to 6:00 PM. If Comcast is so advanced, why can't they keep their hours of operation updated? Comcast has also had personal that have lied about technicians coming out to replace an outside cable at our home on July 3. We have had lousy reception since the first of the year and, when we complained, we got the runaround and meaningless apologies. It is too bad there is really no competition for cable TV.
the phone number listed is not in this country!!!! I have been trying to get call waiting off my phone for over 3 weeks
Don't go here, just don't.
HORRIBLE SERVICE, disconnected multiple times
very poor customer service
Comcast has absolutely the very worst service. In a small town like ours, the options for cable are limited. Comcast sucks.
HORRIBLE! Comcast just lost our business. The line was long. Employee didn't care about her job much less what we were there for. Rudest people ever! No wonder this location doesn't have a listed phone number. Comcast needs to train their employees on customer service.
This company keeps your refund check for months then claims it was cashed even though you wasn't the one who got the Check DO NOt GET CABLE WITH THIS COMPANY I have filed complaints with the BBB and the FCC about their improper business practice
Terrible customer service from this office. Lady would only say, "you will get what we have" in a rude way when we came to get a new cable box. Wouldn't even listen to what we needed.
All I see is bad comments, so here is a different one. I have had to go into the Urbana office about 3 times over the past year or so, and every time the service reps have been very pleasant and helpful. Attitude has a lot to do with the service you receive. Can't be fun listening to complaints all day.
Worst customer service experiences of my life. Worse than dealing with the city.
I hope they go out of business. No company this bad should thrive. I cant believe what nightmare it is to get a repair and that customer service cant speak to technicians who service the area.
Shameful!
El servicio al cliente es horrible en este lugar ! es mas comcast no se lo recomiendo a nadie cada ves estan peor nesecitan entrenamiento y supervicion y bajar los precios $ por los canales que ofrecen que no sirven !!!!
I never had a problem there, it was fast service and good service, but the people can at least put a smile on their faces :)
the telephone options dont give you the connection to customer service.. takes an arm and a leg to get thru the automated voice which sucks
Have been in line for over an hour while only 2 out of the 8 windows are open. When I came in only about 10 people were ahead of me. The line is now out the door. I would guess that will be a 3 hour wait. Comcast- with all of your profit please add some additional csr!
I would give them zero stars if possible. Customer "service" is atrocious. A five year old could do a better job. I will be switching to dish after 15 years just because of the customer dis-service.
I have been there when they have closed for lunch,,,, what??
Also I have gotten outdated equipment, remotes that had food and dust all over them,,, nasty
to top it off, I have disconnected all my equipment and gone down there and they had no inventory.
A monopoly which leads to complacence which in turn gives lousy service. Why don't you raise more money for Obama maybe you could get more of a monopoly and give us higher prices and bad service.
In line waiting. There's a line now almost out the door. First 5 in front of me have billing problems, imagine that. Never comcast again, never.
Service is terrible. Using the phone to get answers is pathetic.
No hours of operation are listed for this site, when I called the number all I could get was if your having trouble press1. Never could talk to anyone for the hours and the automated system did not announce any hours.
This service center has the best folks working the front window. They are a picture of awesomeness.
If there was ever a way to raise your blood pressure it's dealing with these people!! The absolute worse!
you should take this off your website because I went there today and the place is closed.
THIS OFFICE IS CLOSED !
The only store/ office for Comcast is on 2534 Camino Entrada . That is down near intersection Airport Rd and Cerrilos Rd
Phone number does not work and hours are wrong. They open at 9 am
I had Comcast for four years and the price of my service increased over $50 in those four years with no change in service - no extras added. When I called to cancel, they were falling all over the place to lower my bill. What ever happened to rewarding loyal customers?
Do u guys have a drop box
trying to call you but it's not working. useless!
...and try getting a hold of someone to fix it
Well seems like third time is not a charm........I didn't read the reviews either before showing up at 9:38a and they are not open!!!
No Line - quick service - Customer rep. is very nice.
Horrible service!! Prices are ridiculously high! Hours posted on website say 8:30a and I arrive at 8:25 only to find out that the door shows that they open at 9, and now I am going to be late for work!!! Yay! Blah!!
This office has hours from 10a to 6p. There is no drop box. Hope this post helps someone.
I got to comcast at 6:00 and they closed the door in my face, I can't believe how rude the service.
worst customer service, worst cable, worst internet....over priced switched to AT&T Lovin it.
It's take a number & wait your turn.
You must have at least a couple of hours to spare at Comcast for service.
This location is no longer in operation.
I found the ladies that work here very helpful. Thanks Ladies for all the value able info.
The Worst Customer Service via phone Ive ever witnessed
Never been so frustrated in my entire life eith a utility provider. Where is any accountability!
The people are great! Skip the hassle of calling. Might have a long wait on Monday or Friday
Check out this video on a site called funny or die and out comcast in the search. You'll find what comcast cares about.
I drove around in circles trying to find this place with Siri's help. Finally drove to another ser. Center.
Why Is it so hard to call Joliet office for store hour? 1-866-594-1234. We have to see them but their hours are not set in stone. Not happy with comcast service!!!
Too busy had to stand in line way too long...only two employees helping customers...need more employees
Comcast is highway robbery, Charges are added daily without warning
hours are incorrectly posted on Saturday. They are open until 1:00pm
The time on the website is inaccurate. I left my home that is 30min away to pay my bill because the site said they open at 8. When i walked to the door the sign said 9:30 am. How is there such a gap in the time?!
I'm driving to your store location at 9am because your hours online say 9am but when I get to location your closed and door says 10am . That is some bullshit customer service. Glad I drove 1/2 hour for this shit
They need competition. I would leave then in a heart beat. Their service sucks......
went to return a set top box. Place was a mess, the line went out to the door. people there dont give a damn. Reminded me of the DMV. Avoid dealing with Comcast at all cost. I have internet with them and was trying out their digital cable (which sucked as bad as their service)
They are nice people and the place is clean,
Closed because of Irene storm damage
What a crock of crap. How is anyone that works a real job not just a comcast desk jockey job supposed to be at a comcast store monday through friday between these ridiculous hours.
Awful customer service! Lack of manners from the employees of this Comcast center. People waiting sitting on the floor because they don't even have enough seats.
I enjoy comcast, but with every company there will be ups as well as downs, but their goal is customer service and pleasing customers. I have been a customer for years.
Horrible customer service and outrageous costs if you are already a customer. All they care about is getting new ones. We switched to another carrier but not having much to chose from it is easy for them to monopolize the industry. Gave 1 star because it will not allow anything lower. Good luck to all who care where their money goes.