Company would not give me my carpet and flooring guarantee. Also the carpet install came up after 11/2 years after a new house install and the owner said "He would not have put that carpet in his house"
After having the owner of the store come to measure, the wrong amount of flooring was ordered and was "finished" much later than expected. The subfloor was put in improperly and the entire subfloor and flooring had to be re-done. Now, 5 months after we originally ordered the flooring, it is done. When going into the store to pay the remaining balance, the owner decides to tack on $500 to the final invoice, telling us he "lost" $1300 on our job. Make sure you keep records of all communication and know what you are agreeing to pay for.
I have been by this store a few times looking for flooring and they have a sign that says they are open but there's always a note on the door by someone named Liz that says she is out measuring. I have called the number on the note and left messages but no one ever calls back. It was very frustrating so I gave up and just went down the street to another store named Heasters. At least someone was there.
Best service and selection