customer
I am actually writing a review about the LensCrafters at the Gateway mall but could not find a way to leave a comment about that location. I have been going to LensCrafters for 15 years. All of my family wears glasses and we go there for all of our needs. The last three times I have went in, I have had to wait way too long for assistance. The employees are awesome, professional and friendly, but there are only two....with many customers waiting. One time I waited 40 minutes to get the nose piece put back on my glasses. This took them 2 minutes. I saw several people leave that had waited too long. This was good for me because I moved up in the line. We went to get my daughter glasses and waited 45 minutes for help. I will not continue to go to LensCrafters if I have to wait that long for service. 10-15 minutes is reasonable. I think you will begin to loose customers if you don't provide more help to the customers. What you gain by paying less to employees you will more than loose in customers. I will begin to shop for other eyeglass providers at this time. My time is more valuable than to sit at LensCrafters for 40 minutes to be helped.
