A low class Macy's!
I went to Kohl's to look for an Easter outfit for my son. My mom likes to buy the kid's Easter clothes and for years we would get them at the Macy's in Moscow, Idaho and she would pay for them over the phone from Texas. She now lives close to us but ha Lupus and doesn't get around that well anymore. I took the outfit we picked out to the customer service desk at Kohls and said my mom would like to pay for it over the phone. They said that they do not take phone payments. So I left the outfit at customer service and decided to look for an outfit elsewhere. We couldn't fund anything he likes as much and didn't want to punish him for Kohls' policies, so we (including grandma)drive all the way up to Kohls again the next day. We couldn't find the outfit so my mom went to the service desk asking if the outfit had been out away. The clerk went on a tirade on their policy. My mom explained that she understands their policy because she had talked to the manager the day before and she just wanted to know if the clothes were back on the rack. Again, instead of answering her question the clerk continued her tirade. This kind if customer service is unacceptable. There I also no customer service out on the floor. No one will help, it is difficult to find things, there are messy racks and clothing all over the floor. Unless it is supposed to be like a Ross, they need to organize their racks nd dress manequins so you can find items that match. I found a skirt I would have purchased if their had been something to match close by. The lower prices aren't worth the experience! I won't be shopping there again.
