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The persons in back of divided wall very helpful, different story for the older lady working front desk. She's one of the rudest people, I've been face to face with this woman three times, once I asked a question the required checking my payment history, she became so enraged she kick her file cabinet very hard. In one conversation we had she said her retirement was pass due. She should take it, it's very clear she beyond helping people, there only for pay check.