I suggest you shop elsewhere
On a Wednesday, my wife made an appointment online to have Integrity tires installed on the following Monday for $79/tire. According to Goodyear's website those tires should be in stock at any location given 48 hours notice. On Monday this location made my wife wait 2 hours before obtaining the tires we ordered. Those tires did not fit. Instead this location sold my wife the Fuel Max tires. After keeping her their for two hours Goodyear explained what happened and suggested they install the Fuel Max tires. The Fuel Max tires, surprise surprise, were the most expensive tires they prescribed for our vehicle at the time. That day, after I got off of work, I called up this location and wanted the difference refunded. The store manager explained that he split the difference with my wife and that he could do nothing else. He refused to refund the difference, offer store credit or allow a refund in full. The biggest problem I have is at the time my wife made the appointment the Fuel Max tires were not an option for our make and model. There is nothing we personally could have done to prevent this. I contacted the corporate headquarters and received no response. Goodyear does not conduct business ethically nor are they concerned about creating a positive customer experience. Edit Delete 1 Review from everyone A Google User reviewed 12 months ago Overall Excellent Brought in my car for a problem, they could have ripped me off. However they found the problem and saved me hundreds of dollars. I go there on a regular basis and they have always been helpful. Dan the service manager makes the extra effort to save me money. Mike the store manager is helpful and like a member of the family. They both are great. I am now a lifetime customer.
