I've been into this location on several occasions since October 2012. Even when other customers are rude, obnoxious, and impatient, most of the employees don't mind spending their time to let you know about upcoming games or promotions. You know... things you might be interested in. Thanks for the good service.
I should of known that this gamestop did not want to help its customers when they failed to pick up the phone on several occassions. The store is the size of my living room and there are at least 2 on staff....why cant they pick up the phone? They have no customer service skills and apparently dont know what it means to be polite or helpful. There are a couple of associates that are ok at best but whoever is setting the standard for how they treat their clientele has NO standards. You ask them a question and they are not warm and friendly...you are lucky to get a blank stare....Maybe the manager is just a social mizfit gamer that hires other antisocial misfits gamers. Lol. Prices and policies are inconsistent depending on who you talk to. I was given a price for trade in.1/10 and when I came back.1/11 the miserable woman behind the counter would not honor it although there was record of what I was promised the previous day. Goodbye Gamestop on Roosevelt!