Unhappy
This has to be the worst repair shop that I've ever used. Prior to my move to Newport News I used Firestone to take care of all of my car repair needs and i was very happy with their service. I haven't gone to the other nearby locations, but this shop is useless. I've used them twice and they have yet to get my car back to me on the same day (basic repairs - nothing serious) after dropping it off in the morning. Save yourself the trouble and aggravation and go somewhere else.
