Not a good experience
I would not recommend this location. Go to Harrison Av one, there will be no surprises.
The insurance company told us to go to this location. Here are the reasons why we are not happy with this location (granted we probably got rentals through insurance companies in the area probably 5-6 times), and rent directly with Enterprise in the US at least once a year.
1. The insurance said we should go to this location. We called and they asked us to pick the car up in 2h. When we got there, they had 2 cars. A truck and a sport car. We drive sedans and don't like trucks. We got the sport car even though we had to pay a copay (what we accepted).
** Did not notify us they didn't have anything close to what we drive. I would have looked for another location. No time to do that after the 2h we waited. ** Failed to explain the days are counted differently if YOU rent a car or if it is through an insurance company. HOW COULD I KNOW? I was paying th copay, it was the least they could tell us. The person I mention this could not understand why I was mad for paying more days than I thought I own. REALLY?
2. They gave us a car with about 1/2 tank (first time seeing this...). Returned the car with 3/4 of a tank. They charged me $30 for the full tank. Called and the person was not very nice about it. Said it was what the computer was showing. Not very polite, and DID NOT BOTHER LOOKING THE CONTRACT. I did not have the contract on me at that time, so couldn't say anything. I had to ask to talk to the person that gave us the car, and he said it was a computer glitch and he refunded the money,
** Why not make an effort to verify what I am saying?? Pretty much the same to say LIAR on my face right? ** Computer glitch? Honey, I went more years to school than probably your age. I can be many things, but not DUMB!
3. Hubby reminded me the guy (the computer glitch one) said he would refund for the extra gas in the car. He didn't. I decided I would write a review and not bother with a couple of dollars. But that is telling a lie IMO. But you know what, pretty much done with this location.
BOTTOM-LINE. Take pictures of the car showing the odometer and the gas tank meter. Check every single detail in the contract - yes, they will try to rip you off. If this is a rental through an insurance, ask WHAT CARS THEY CAN OFFER.
It amazes me they can do these things for pennies and end up losing customers and getting good reviews.
BTW, we were about to schedule to see an used car with them, NOT ANYMORE!
