rudeness
I called interested in a quote for shipping. In the midst of a 5 minute conversation, I was cut off 3 times by a man who obviously must not have wanted my business. I asked him whether they shipped by weight or dimensions. He ignored my question, and had no idea my country codes. I had to look it up, and he seemed irritated at this. When asked again for the dimensions, he told me to call back when I had them in a very irritated tone. I will be taking my business elsewhere.