Poor Customer Service
I have been dealing with the Cricket store on Grand and Gravois, in St. Louis, for 3 days straight. My phone will not power on, and I took it in to have it replaced. My phone is less than 6 months old and I was told it is still under warranty. Great!
I paid $20 to have a new phone over-nighted to the store. I was told the store receives Fed-Ex delivers late in the day. I returned the next day at 7:45pm, and was told my phone had not arrived. I asked for a $20.00 refund, and the sales associate refused. She said the phone would get there in 1 day, but it would arrive after they closed, and that was not her problem.
The next morning I called to see if my phone had arrived. Marlene told me that Fed Ex had still not delivered. Marlene first told me she was with a customer and would have to call me back. She was short with me, and rude.
Marlene did call back (which I commend her for), and did a track on the package. She told me that the package is set to be delivered today. I am not eligible for a shipping refund, and there was no offer for a "loaner" phone. At this point, I have been without a phone for 3 days, with no end in site.
It will be possible that when I return to the store tonight, I will be told that Fed Ex doesn't deliver until after the store is closed.
This is a joke. The amount of time I have spent on trying to obtain a phone is RIDICULOUS. And the punch line to the joke: I still haven't received my phone. I will be contacted Glenn, the store manager, to discuss this.
I understand that sometimes things happen out of the control of the hard working store associates. Not once did an associate at the store apologize. Marlene was very defensive with me and offered me nothing. The associate I spoke with at 7:45pm was also defensive and rude.
Poor, poor customer service
