Awesome Customer Service!
Tonya, Assistant Branch Manager, and her staff exceeded any reasonable person's expectations by accommodating me when in an unusual predicament. At 5:50 PM Friday evening I called the bank and spoke with Tonya. I explained that I needed to withdraw $1500 for use that evening. I first confirmed that the bank closed at 6:00 PM and explained that I lived quite some distance from the bank on the outskirts of P.A. To accommodate me she said she would allow me to complete my transaction if I could get to the bank by 10 minutes past 6:00 PM. We hung up at 5:55 PM and I drove to the bank. While on the way I called and explained that I was on the way and the teller asked for details of my intended transaction which I provided. She said she would complete the paperwork so all I would have to do when I arrived was show them my I.D. She said to pull into the drive up window even if the open sign was not on. At the window I was greeted by the teller and Tonya also appeared to wish me well. They had the paperwork completed and the cash ready. After signing the withdrawal form and providing my I.D. I was on my way. What a pleasant experience! I was blown away with the "above and beyond" service provided to accommodate my needs.
Tonya and her staff are an asset and credit to Chase Bank!
