Horrible Asst general manager
My family and I went to BWW to get together since some of my family members came from out of town. I will try to make this Short; but all night we had trouble. First, the asst general manager Keaton Denney sent a new waiter to our table of 15 without anyone assisting him. He didn't know what he was doing so I knew he wasn't properly trained. He took our orders and when the orders finally came out he dropped out tray of food. So we had to wait another 20 minutes for our food to be recooked. Normally if something like this happens at a restaurant the manager would come over express his apologies and get our food out as quickly as possible. There were other things happening during our stay but the most important thing happened at the end of the night. The waiter charge our credit card $70 dollar which was everyone's meal. He bill was only 35 dollars. I asked for the manager to come over and he took along time to come. Once he got there he had no compensate or excuse on why this happen. I asked him to compensate our bill. By that time he was so upset, that he snatched the bill and balled it up in our faces and almost hit my cousin. I told her to call 911 but she refused. She just waited to leave. He is the worst manager i have ever seen. If you want good representation at your restaurant he needs to be FIRED! If he treats customers that way then i can only imagine how he treats his employees. He is the worst!! I told him that I was going to make a complaint to the corporate office. If he is there if you go to this facility. you better watch out!!!
