Chili's Customer Service

Please Please bring a store to Puyallup Washington! Really missing the food !

We attempted to have lunch at your Jacksonville fl. Location and our water was brought to the table, four out of five glasses had food floating in them. We then checked out our silverware this was also dirty. We called the waitress over and she offered to get us new water and silverware , we canceled our order and did not eat. Really had a disappointing first impression of your restaurant.

So we signed up for Chilii's email program for coupons. Had been a great program, however not anymore. They now have hidden undisclosed rules governed by the local manager. Refused to honor my coupon for free desert claiming it can't be used if you get anything from the two for tewnty menu. Problem is it does not say it on the menu or on the coupon. So avoid Chilis especially when there are so many other choices out there.

We had lunch at Chili's San Antonio, Texas Loop 410 @ Broadway. It was not too crowded when we arrived and we were able to order quickly then we waited almost 30 minutes for our food.

We just ate at the Chili's in Benton AR and had to wait over 15 minutes for a table when they had an entire section open. Our waitress was waiting on at least 12 tables so our service was very slow. They have such poor management there. A couple of weeks ago we ordered a take out order when we went to get it they were out of chips and had cooked the wrong entree, they recooked our entree but we waited 45 minutes for our order. They gaves us our order free but when we got it home it wasn't edible so who cares if it is free we still didn't have dinner, this was due to how busy they were and how they were understaffed, again bad management.

Our chilis has gone down hill!!!!!!!! Food has been screwed up the last three times I've been here. We come two or three times per week!!!!!!! It's just sooo aggravating!

I ate yesterday afternoon Mar 23 he number of the invoice was 30028153 and I want to fill out the survey on the receipt but I lost my receipt is there anyway I can get a copy. The meal and service was exceptional.

Dan Reum 406-498-6446