Bob Evans Customer Service

I have purchased the mashed potatoes in the grocery store and have received 3 containers that tasted awful after preparing. Not sure how to fix this... They were just awful tasting....

I'm in Bob Evans in Steubenville, OH right now and we just got our drinks. We have been here over 30 minutes. The people next to us just got theirs as well and they have been here about 20. The service here tonight is terrible.

We waited for almost an hour for 2 adult meals and a kid's meal at Bob Evans in Ashland, Ohio. The restaurant was not overly busy but service was slow. The ticket showed that the server waited 15 min. after taking our order to submit it.

MY wife and I ate at Bob Evans Monday night and we both had the same thing and we both were sick to our stomachs that night and Tuesday

Put the wrong order I'm front of us and my wife took a bite and they notice they gave us wrong order. Then they put food the the right Customer. I sure would not want to eat there ever again

We went to the Bob Evans at 4414 Dixie Hwy, Louisville KY. We put our name on the waiting list and sat down. The first ones seated had come after us. I asked about this and noticed our name was still on the sheet with several after us marked out since they had been seated. After confronting the seating person he wadded the sheet up that had our name on it and threw it behind the counter. I tried to complain but this was met with a deaf ear. I do not intend to return to that restaurant. There are other Bob Evans to go to.

We went to our local Bob Evans on Venture Dr in Morgantown, WV and sat at a table against a wall. Within minutes, I saw several ants walking on the wall!!! Service was EXTREMELY SLOW & why do restaurants put carpet on floors where food is served?!?! So grossed out!!!

DO NOT ORDER the pumpkin pie. It is obviously disguisting and frozen. I've never had a pumpkin pie that tasted this bad. I had to toss it when I got home.

Always had good service at store number 260 in Port Huron ,MI Until the last 2 times we were there. The service is becoming slower and less efficient. I was there on Oct.9,2014 and had to wait almost 15 min. to get a glass of water and have my order taken. This was not during rush hour. There were six other tables occupied in the store five already had their meal. I was very disappointed in their service and the Mgr. that day was there seeing the ineptness of the wait staff and not saying or doing anything . Plus portions have shrunk greatly.

Had to go back to your restaurant 2 times to get a carry out order correct and it still was wrong! I got food for the office and it was not only a pain when I ran in the rain twice , but we also were overcharged, The imbeciles that waited on us (manager shouldn't have her job) but the order was still missing food. I will not return to your "establishment" on Busch Boulevard,

Went to Bob Evans - South Euclid OH on Cedar rd. - arrived 1020 am and sat at the quick service area. - 1020-1028 - 10 employees walked past me before I was acknowledged. Including manager 3 times 1029 - placed order 1030-1100 - saw first hand the utter shitshow unfolding in front me. Kitchen a wreck, no one to run expo, kitchen not communicating with FOH, food in the window with no one to run it. 1101- decided I couldn't take it I had to leave without eating. As I have an understanding of how KDS works I saw my order was still 4 orders back. 1102 - I told my server I couldn't wait anymore. She was nice enough to not charge me for the coffee or the food I never received. I left her 5$ for her efforts. I won't be Back

Location:Brunswick Ohio Very diasspointed with the service because I phoned an order in and when I got there the order was incorrect. I had to wait for them to correct the order & waited about 10 minutes only to find out when I returned home my fries were not with my sandwhich and my chicken was dried out it was aweful. My daughter's burger clearly was sitting there the entire time and it was also inedible. I had phoned & was on hold quite sometime and when the manager came to the phone I explained the situation and told her I was not driving back there because I don't live around the corner she then stated that she would send some type of restitution to my home (she took my information over the phone) it has now been a week and needless to say I have not received anything. Needless to say they do not hold true to their word.

Bob Evans has always been our favorite restaurant, but not recently! The last 2 visits have been bad. We live in Toledo and went to the Monroe street location. We Waited 15 Minutes for the Waitress to come. We placed the order After 15 minutes she came back to say they had run out of apples for the cinnamon apple pancakes. They ran out the night before. Another l5 minutes and no order for my husband. We left! Another time we went to the Oregon location and the baked potato was rotten and chicken breast was burnt & dry They couldn't replace the chicken because they ran out. Two hours later we finished & left. You are nolonger our favorite restaurant.

Use to,. we had a very good Bob Evans in Waynesburg, as it is practically the only restaurant in town. Well, lately in past 6 mo. the service has not been that good. When woman manager is there, it runs pretty smooth, but man manager doesnt keep check in kitchen and things arent fixed the way they are suppose to be. Stopped in there Sun. and a line of us stood there and no one even came to seat us. Not good.

Usually I have good food at Bob Evans but today was an exception. The chicken was cooked too much and half dry I used my gravy to help. The roll was too brown and when I asked for a to go box it was dirty inside then couldn't find my waitress to get another one so I just left it. Very disappointed in this visit so it will be a while before I go back there. It's a shame. The floors were wet in spots also which made it bad for people slipping.

Usually I have good food at Bob Evans but today was an exception. The chicken was cooked too much and half dry I used my gravy to help. The roll was too brown and when I asked for a to go box it was dirty inside then couldn't find my waitress to get another one so I just left it. Very disappointed in this visit so it will be a while before I go back there. It's a shame. The floors were wet in spots also which made it bad for people slipping.

This site and all others are awful I am getting zero help and nobody is returning my phone calls!!! Extremely disappointing

I left a tip on my table before leaving at the norwalk bob evans in ohio and went to restroom when I walked out I noticed the manager named cathy was taking the tip and stuck it in her pocket she wasnt even my waitress so I went up to her and asked a series of dumb questions to get a glimse of her name tag but corrporate wont call me back poor service at the resteraunt and in corpporate

I recently purchased 2 containers of the Bob Evans Oven Baked Scalloped Potatoes from the local Kroger Supermarket in VA. I was truly disappointed with this product. Unlike the regular mashed potatoes this product does not work well in the microwave oven as stated. Yes, the cheese melts but the potatoes remain hard and taste as if you where eating raw potatoes just peel and eat. Unfortunately , I'm stuck with the 2nd container only because I throw away the receipt and I am unable to return the item to the store where I made the purchase.

I have been a regular customer at Bob Evans in Aurora, Indiana for many years. In the last few months that particular location is on a fast decline. The staff has changed and I miss the efficient, considerate people that used to take care of me there. I also know that they have been short staffed lately which causes long waits to get a table and to get service. I don't know what is being done there, but it is not good.