Toyota Customer Service

Toyota frendlay at Sahara and bouder hyw It is worst cars Wash that i have seen. You pledges good services to the end everything is a lie

Rep had no clue to figure my issue out. Also heavy breathing by him on the phone was very annoying. Placed on hold for a long time for him to find someone to address my issue and ultimately I had to hang up.

Recent visit to Walnut Creek Toyota, gave a new meaning to a used car salesman . Purchased tires for my Prius, service person promised me the Toyota discount during estimate for services, and when job was done refused to apply the whole amount.

Just passed warranty by 6 days and both dealer and corporate won't consider anything other than waiving an inspection fee if I tow the car from Virginia to NJ. Car needs a new engine because of gasket problem leakage. Beware Toyota drivers

so far i love my car and all work that has been done i was extremely happy with!! thank you toyota

I have a 2011 Toyota Sport, I live in Fl. I was in a car accident and $14000.00 damage to the car, 3 Ambulance trips to hospital, 150 days in rehab. I am very disappointed with my purchase. My diagnosis was a broken sternum. Toyota is all I would purchase, If I dont get at least my car inspected;;;you will loose a valued customer. Dr O'Steen

I was leasing a toyota truck since 2011. All of my payments are current. Unfortuantly, I am a victum of Hurricane Sandy. The storm destroyed the home i was living in and all of my belongings. I no longer have a home, nor a job to pay for this lease any longer. Two days before the storm the truck went in for basic service, to date I have not picked it up as I have no place to put it. the truck is in pristine condition with hardlly any miles on it. I have invested almost 10,000 into this lease along with a prior trade in of a toyota truck in really good shape. I have begged the dealership to break the lease. They will not. They want another 5,000 from me to break lease or turn lease over into another car and another loan, which I cannot afford at this time. My husband is very ill suffering from two severe strokes. I need to find a place to live and try and put my life together. Greed is not an admirdable trait to have. The dealership that I purchased the truck from was spared the wrath of this hurricane and sustained no damages at all, yet they are ungreatful and refuse to help someone who was not so fortunate. This federal disaster has brought many people together to help one another. Many concessions have been made that otherwise would not. Liberty Toyota, does not care what the coast of New Jersey went through and does not care if I am homeless living in a motel fema placed me in. If they had any ethical business practices they would have made a concession to this unforseen circumstance that I had no control over. I feel very stronly about what I am writing. I have filed a complaint with the Federal Trade Commission, in Washington, The Attorney General's Office, The Better business Bureau, Consumer Advocacy complain agency and "call for action" news in Philadelphia, PA. Hopefully these organiations can assist me. It is a shame to tarnish the Toyota name as they are a very good car that under the right circumstances I would purchase again, but never, ever from such a greedy car dealership as Liberty Toyota in burlington, New Jersey!

Below is a letter which I just sent to the General Manager at Gregg Orr Toyota in Searcy, Arkansas, regarding a problem that we had recently. Since 1986, we have driven nothing but Toyotas and have been completely satisfied with their performance. I hate to have this spoil the great Toyota reputation.

October 4, 2012

Mr. Wesley Thomas, You may recall our conversation last Friday in your office regarding my 1994 Toyota Camry LE. In this discussion, I informed you that on August 21st, I brought this car to the Service Dept. for a tune-up and oil change and to check on a gasoline odor in its fuel line. Until this date, this car had never had a single problem, and the only expenses that we ever had with it were the standard oil changes, new tires, new batteries, etc., but after the work was done on the 21st, the car developed a great difficulty in cranking. The engine had to be turned over at least 5 to 6 times each time I tried to start to car. On September the 27th, while at my local bank and post office, the car almost didn't start, and I was afraid that I was not going to get home. Once I did get home, I immediately called the Service Dept. at Gregg Orr Toyota and explained the trouble and made an appointment to have the car looked at on Friday the 28th. After arriving for my appointment at 9 A.M., I spoke with you and your Service Manager about the problem, and explained that all that I wanted was to have it back like it was before it was tuned-up on the 21st of August. In its 18 years with us, it had always cranked the first time the engine was turned over.

On September the 28th, the Service Manager and a mechanic worked with the car for about an hour-and-a-half trying to locate the trouble. I left about 10:30 feeling good about the problem, but the next day, I had the same trouble starting the car ..... except the problem was even worse than ever. I dealt with the problem for the next several days, but on Tuesday October 2, I crossed my fingers and luckily made it to another dealership and traded in the car for a new one.

We were not ready at this time to buy a new car, but we had no choice. Now, whenever we go somewhere, we know that our new car will start like it should and we will make it home.

Whatever was done to our car on August the 21st, ruined a GREAT car that had given us 18 years of care-free driving ----- and this is so sad !!!

Walter M. Hunter Fairfield Bay, Arkansas