Time Warner Cable Customer Service

2nd Silver box broke so we took it into the office since they said it would be quicker. waited for 45 minutes to be helped... Very long lines. Turned it in for a black new box. Took it home and there's no remote so customer service says use bedroom remote. It works somewhat, the tech girl on the phone tries to program the box and locks the box up and cannot turn it on so we have to now make an appt for ten days away.. What! Really . They suggest I go back to the store if I cant wait... No way. The next time I go back, it's to dump the equipment off. Trying to get a new box is like pulling teeth!! AT&T service was the best!!! Never again will I have time warner, I'll do Netflex if time warner is all that is offered in the area.

I cancelled service beginning 6/1/14 & got an order number confirming that. TWC reinstated the service minutes later for which I am now being billed. Spoke to 4 different people in a call that took more than an hour. Result? They'll look into it & get back to me. Hasn't happened yet! Try calling customer service...you get routed to Billing because you have a past due amount! There should be NO amount due because I terminated the service

Paid bill 3 days late while on vacation. TWC has payment. We still get 6 calls every day about the late payment. Already have next bill to be paid, but not yet due. STOP THE DAMN CALLS. Guess your accounting folks were trained by your service people? Crappy cable service, but TCW has exclusive in our county.

The only more worthless group on earth than our congress, is Time Warner cable.

EVERY time, thousands of times per day, TWC commits fraud, abuse, and total lack of integrity, just listen to one of those sickening tv ads, they always tell you to enjoy better', but they never tell you how to switch to ANYBODY, to enjoy better! These people are criminals!! I would contact them and tell them that, BUT YOU CAN"T CONTACT THEM!!!

I guess that they are unaware that they have competitors

For the second time I tried to cancel my telephone service to no avail. Waited on line for thirty minutes, and never reached a service rep.

I'm beginning to think that the people that switch to direct tv are doing the best thing.

But how did they ever reach time warner to cancel?

Since Comcast has purchased TW, we no longer have local phones numbers to call, and costs have risen, I was lucky enough to get a Rep who was very helpful. However our monthly cost list standard tv,starter tv,variety pass, TWC variety pass, The Guide, + other std stuff. Just another way to BS us and collect more monthly fees. She is trying to get approval from supervisor to work out another package to help costs.. Ha Ha supervisor won't answer. Think I'll switch to Direct TV

I wish my bill was like my car insurance, it has been the same amount for years.

Trying to get a live person is almost impossible. AFTER you're lucky enough to get someone, they can't speak or understand English. My overall experience is to protracted to write here but needless to say this is one of the worse companies out there. And I find it insulting TW asks SO many times your opinion, as if it mattered or will improve their service. No WONDER the vast majority of the ratings are 1 star! No one listens. That's why the company is going downhill fast!

Time Warner has no idea what the words customer service mean, Despite what the customer say they know everything. They are rude and condescending, The two people that were helpful in my situation were stationed in the Philipines, I know that no matter what I say that Time Warner doesn't care about their customers.. If they did it wouldn't take 8 phone calls and 2 days of trying to get my situation with Time Warner straighten out. I really loathe the service

Time Warner Customer Svc. rep's are poorly trained. They each give out different information related to the same problem given to them. Have been trying to get a refund on a check they lost and cashed 5 months later. In the meantime I paid my account off. They will not refund my money.

Being charge $280 for equipment that we returned - Customer service does not return calls, does not help with issues and does not care because they have a monopoly in our area!

Horrifying!

You cant understand what customer service is talking about because they don't speak english. The old boxes don't half work. They need some work..

This is the second day that service technicians have not shown up. I have called 5 times and although promised, they just do not show up.

Do not use TWC internet phone lines. The service is terrible! When your business lines are down, don't expect immediate service. Our phone line has been down for a week. Were switching back to AT&T.

I have been trying to cancel my service for 3 days. I am moving and do not need Time Warner Services after 6/2.

been on the phone 55 min and still holding. This is Thursday morning starting at 10 am. not the 1st day or last day of the month so don't understand why?

I have been trying to speak to someone in customer service for two weeks now and nobody answers. All I get is the ugly music

Edgar was very helpful. Very satisfied with outcome.

You push and push,this day and age of free knowledge so easy to get,I feel your running out of good relations with good folks of this earth,remember even huge company's have failed due to GREED,sorry to be writing this to a company in the US of A ,