These people lie about their return policy
I checked the return policy with the sales associate BEFORE purchase of a headset which I was not sure would be comfortable and I was told it had a 30 day return policy. It turned out to be extremely uncomfortable so I attempted to return the product, I was then told the policy was "yes 30 days if returned unopened".
These people obviously know you cannot try a product without opening it. Therefore their return policy is basically a scam.
I will never purchase from them again and I would recommend you do the same.