New York Times Customer Service

Bad service, no action, impossible to get through = no paper.

Negative 5 stars- buy your own paper or stick w online. Most dysfunctional operation- virtually no customer service

The NYT needs to fire the subcontractor doing its customer service. My online billing got interrupted numerous times, so I went to paper billing. They send a bill 14 days after the billing date (i.e. about 10 days after it arrives). The result is even though I pay promptly, each bill demands payment for two months, since the last payment is never received on time. When I called the contractor (AEAC) to demand a normal 30 day billing cycle, several supervisory level people told me there is no way that they would make the slightest adjustment.

The customer service center handling NYTimes digital and paper subscriptions is terrible. The pricing makes no sense (for example, I was allowed to pay with PayPal and then when renewing the digital subscription had to use a credit card. A temporary subscription was continued at a rate double the original, and I've been trying for 3 days to reach someone to assist me. Finally was able to get overcharged subscription closed but cannot reach a supervisor to get credit for the unauthorized months. This system is like ordering from some fly-by-night diet pill provider instead of a respected news organization!

I'm in Wisconsin. My neighbor gets NY Times delivered daily. The driver shows up at 5AM in a car without a muffler and slams his car door then guns the engine when he leaves -- WAKING ME UP AT 5 AM. The interruption of my sleep is making me very cranky. Called and rep promised to send email to dispatcher to get it fixed. Better happen!!!

I'm in Wisconsin and subscribe to seven days a week delivery of the Times. On four occasions in the last seven weeks our Sunday paper was not delivered. When I call the Times circulation desk, they are very apologetic and tell me it will delivered later in the day . . . which does not happen.

Evidently the NY office emails their contractor here, telling him/her that the paper was not delivered . . . but the contractpr must not read the emails.

The Times needs to get control of their contractors and have them do what they are paid to do.