AT&T Customer Service

Bought new IPad and Screen Saver, and I phone at At &T store on Hanes Mall Blvd on 12/8. The Screen saver failed. The store will not replace it. They want me to buy another at $60.00. I will be switching back to Verizon

Two days I have been on hold after 15 minutes I hang up!

there's nothing good to say

Needed to reset pin without knowing it, and the dial-in service was just a robot reading from a checklist. All it did was keep referring me to the standard pin reset - but you needed to know the original pin.

I have been receiving phone calls from personnel purporting to be representatives from AT&T trying to sell me added services. Please stop!! It is impossible to get a live person to talk with regarding problems!!

I was very happy with my help setting up my I Phone 6s

There's no service. No one ever answers. I'm somewhat regretting the choice of leaving Verizon. I guess when you need assistance of any kind you have to go into the branch. That's debatable too. That took over 3 hours also.

I have been waiting here for1 hour and 1 minute. You people are slow and you need to be faster because people don't have all the time in the world to wait around and stay here to wait until you answer.

Aug 7 . probably reported . I have been in the technical support loop until today aug 27 probably still not solved.

the person was very helpful got me back up and running thanks!!

I enjoy 500 music with a selection and variety to choose from U verse format. However, with the new "sting ray" I miss the bio's of each artist! Please consider bringing that back.

Trying to access my account (landline, cell, internet, direct tv) is impossible online. Passwords aren't recognized. I don't want to be stuck on the phone w a service rep. I just want to make sure than I am getting the best bundle plan with all of my accounts. Also, I no longer have caller id on tv or call notes on landline since last service call to correct connection to adt

Over all good experience, need a little work on what they tell you...

I have been with AT&T for almost 8 years and have have just one positive experience after another! Keep it up!

How can a company this big not see how bad their service is? All they have to do is look at all these negative comments.

The AT&T store at Uptown was not as anticipated. After waiting for almost 15 minutes the service received was less to be desirable. ended up taking my business elsewhere.

I just called ATT to explore options of switching from Verizon Wireless. The customer service rep I talked to was terrible! Was NO help at all! I asked what they would do to help me get out of my contract at Verizon so I could switch to ATT- the rep barely answered my question. They are definitely not getting my business!

very poor customer services. I cannot vwait to get out of the contract

Been trying for 2 days to contact customer care from abroad. Instructions on web page wrong !!

I have been a loyal costumer of AT&T since they took over Cingular.I made a payment with a rep & scheduled another payment for the following week for the balance on my bill...I was on the phone with her for about an hour,she was very sweet & very talkative.She failed to post on my account the second payment arrangement,so AT&T suspended my service although I had a confirmation text for it.They now want to charge me $40.00 for restoring my service "a mistake they made" This is very unfair to me!!! They will have to take me to the end of the world to make me pay for this fee!!! I'am Livid!!! Thank God I didn't renew my contract with them!!! moving forward,here I come SPRINT :)))