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I picked my order up Jan 19. Sent email to customer services re not receiving my full order on Jan/13. Sent another email on Jan 25, 2013 about when can I expect a reply. As of today still no answer.Your customer services department has forgotten what their job is!!!! Very disappointed with service.
JoAnn fabrics customer service is rude, not helpful and quite frustrating to talk to. I am trying to correct THEIR erronious charge to my credit card. This has been going on for one month with no resolution and I see none in the future because of the ignorance of the customer service clerks.
I was in a long line to check out and Ocala store had only 2 registers open. There were 32 people in line. It took me 35 min to pay for 7 items. REALLY? 2 employees on a big sale day!
I shop at JoAnns at least once a week buying supplies for my doll clothes, quilts and ballet skirts that I make and sell. I spend well over a thousand a year there, like the merchandise and the sales clerks are fabulous.
Last week I made a special trip for a one-day special that was heavily advertised in advance. It was a roll of batting at 70% off. I arrived there about 10 am to find there were none available. Upon asking for the manager I discovered the store had only received TWO rolls, which were sold within the first few minutes of the store opening.
This is totally unacceptable and I plan to limit if not totally stop patronizing this store. It is not the first time this has happened and I overlooked the past time as perhaps an aberration but now believe this to be a deliberate action on the part of corportate management. I do not need this kind of treatment and will patronize one of the many other options in my area: Hancock, WalMart, Hobby Lobby and two local quilt shops, for a start.
I have shopped at Jo-Ann's for a life time. Unfortunately, my experience yesterday was paathetic. The week before I had purchased 3 lengths of fabric from the same bolt. The manager gave me a hard time about "custom cutting", but did it anyway. (Had I brought 3 different bolts would he have acted as rude?) When I went to sew the fabric, the 3 peices were all different lengths. One was 3 inches short. I went back to the store and spoke with the same manager. He was rude and obnoxious saying that he the fabric was a no return and there was nothing he could do about it, which meant I had to buy another length of material and I didn't even get a discount on it. In this area, there are 2 Jo-Ann's and no other fabric stores. A monopoly which gives the customer nothing.
I believe I'm finished shopping at the JoAnn's Redlands, California store. There is almost always a backup at the cutting tables and there is usually a line of 15 - 20 people at the check-out stands where 1 - 3 people are working their tails off. It's not the employees fault, it's the fault of management or corporate rulings to keep costs down. I just can't bring myself to shop when I walk in and there is this huge line to check out. Hancocks Fabrics will be getting my business from this point on. Sorry, I like the diversity JoAnn's offers, but diversity is nothing without enough employees to take care of customers within a reasonable time frame.
I just returned from your Morse Rd. store in Columbu, Ohio and I want to tell you I WILL NEVER go back in that store. There is stuff all over the floors, long lines at the cutting table, merchandise thrown on the shelves. It was a BIG MESS. When checking out i tried to use my tax exempt card and was yelled at by the clerk at the front desk that "You have to come through here to verify that it is legal.." Number 1 I had a sewing shop for 20 yrs and spend around 15,000 dollars a yr in your stores and have been rudely screamed at in your store twice now. I have complained three times now on this store and every time I HAVE to go there for some reason the store is in disarray and merchandise on the shelves are so low you think they are closing. I can go to any other store and not be treated like I am a idiot, and don' know anything. I have mentioned this policy to some of the other stores and they have no idea about this policy of having to check out at the service desk only. This store is in a prime location across from Easton and should be a prime store, not the DUMP it looks like. I wish it was better ,because I have to drive up to Polaris or the Sawmill Store to shop. PLEASE do something about this store.
Check out today took me 20 minutes with 5 people in front of me. The store had 2 employees to handle everything! One was at the cutting table and one at the register. Three employees had either just left for the day or left for lunch (I arrived at 11:50am). One of the customers was paying in cash and the employee could not give her change because she had no more ones in her drawer. The customer went OUTSIDE to ask her husband if he had any ones so she could pay her bill. This is just unacceptable for a store this size. The fact that coupons are always being offered and it is lunch time for many workers...why would you allow any employee to lunch at noon. Schedule them from 10:30-11:30 or 1:00-2pm. Since I had material cut, I did not want to be rude and leave the store...maybe I should have. I was thankful that no one in line took their frustration out on the cashier, since she had no control over the poor planning by the managers to be. With Walmart and Hobby Lobby carrying material, I would start paying attention to staffing or your base may turn to your competitors.