Jo-Ann Fabric & Craft Stores Customer Service

Remember the line from Clerks "this job would be great if it wasn't for the customers" that sums up Joann

Very Disappointed. Twice I have used coupons only to be told they would not apply because of a special promotion. This was not printed on coupon and nothing marked in the store. I have been a long time shopper but now I will go to the competition. I could not get any satisfaction from either manager on duty. Joanne's needs to be more explicit and stop the false advertising to lure people in.

I wanted a cricut cartridge that was in the ad. They were out so I had to special order it, that was 2months ago. Still haven't seen it and of course it is nonrefundable so I guess that means I can just wait forever....

Is there a way for me to find the material I have as a sample? It is from Joann's Fabric. It is from the Spring line in 2013. I do not have a number of the fabric. I've been looking on the computer but am not finding it. I love it and want it for curtains. Can anyone help me? I could send a picture of the material sample.

When buying fabric at JoAnn's be ready for waiting and long lines. They require full payment on fabric ordered rather than a reasonable deposit. I waited 5 weeks for fabric to arrive and they charged shipping fees to their store. Are you in business for the needs of the customer? NO!

Today i went to Joann's looking for a certain item in scrap booking. I could not find it and asked 2 employees if they knew if they had it. Their response" No" The last employee doing mark downs in the scrapbook section ,i asked if she knew if they had my item ,her response i never work in this dept.REALLY!I know things get marked down and discontinued but would it really have been so hard for them to walk over and help me look. The store was not busy one cashier and 3 people working the floor. I could have understood if it was busy.So i left and went to the competition who helped me look and find what i needed. They have a new customer now,enough said.

In Michigan at the Carpenter Rd Store we were suppose to have the whole day to work on our "Quilts of Valor. But we were kicked out for a birthday party. Now if we booked the room for the day to do a service project why did this happen? Money, of course. Maybe the next time I sign up to help anyone including our service men and women I will make sure that the business I help is dedicated to something besides money. I will also start looking for my material and supplies somewhere else.

Does Joanne fabrics realize that most of their cute printed fabric is made in China and it 42" wide and the patterns they sell call for either 60" or 45" material? The clerks just say adjust the pattern. I am a basic sewer, not an expert at sewing. I should be able to buy a pattern and the right width material to cut it out. Why doesn't Joanne's adjust the fabric to fit the patterns? HUH?????

Does Joanne fabrics realize that most of their cute printed fabric is made in China and it 42" wide and the patterns they sell call for either 60" or 45" material? The clerks just say adjust the pattern. I am a basic sewer, not an expert at sewing. I should be able to buy a pattern and the right width material to cut it out. Why doesn't Joanne's adjust the fabric to fit the patterns? HUH?????

I purchased some treat bags after looking online at the bag to make sure they would fit. According to the picture you could fit three cookies flat at the bottom of the bag you cant even fit one at the bottom. I went to return them and since one of the one hundred bags was missing since I tried to fit my cookie in it they they wouldnt take them back with my receipt. I could understand if I screwed up but their picture was missleading. So I figured I was buying what I needed

I'm so disappointed with JoAnn's latest marketing ploy. They offered a 3 piece sewing room on wheels for 70% off. The sale price was $38.99. One location sold out of the "12" they had in stock within 5 min. of the stores' opening. After visiting another Joanns' an associate informed me that they did not receive any of this item for the promotion. To add insult to injury, when I requested a rain check, I was told Joanns' does not give rain checks. So sad especially after driving over 50 mi. Never Again:(

I'm so disappointed with JoAnn's latest marketing ploy. They offered a 3 piece sewing room on wheels for 70% off. The sale price was $38.99. One location sold out of the "12" they had in stock within 5 min. of the stores' opening. After visiting another Joanns' an associate informed me that they did not receive any of this item for the promotion. To add insult to injury, when I requested a rain check, I was told Joanns' does not give rain checks. So sad especially after driving ove 50 mi. Never Again:(

I went to Joann's last friday to get flowers for my wedding and not only were the flowers on sale, but a employee Niki was really helpful she really helped me find the flowers, ribbion and anything else I needed. Niki was very friendly and helpful, she made my shopping experience so much easier thank you Niki!!!!

Jo-Ann Fabrics Customer Service is a misnomer, since they specialize in not caring about the customers. I have phoned, my daughter has phoned, and yet they don't care about the bad experience we had at their store. They just say "the matter has been handled". NO, it was not handled well. It was handled badly. There has to be someone high on the Corp. ladder that cares about Jo-anns customers.

Why oh why on a busy holiday ( Memorail Day ) shopping day would you only have 2 employees working? There was a line at the cutting table and a huge line at checkout. The two employees were always courteous and spent way too much time having to explain to the grumpy customers that there were only two staff working. They did not deserve to to yelled at because of corporates cheap attitude of...."we'll, we have to pay time and a half on a holiday so we have to have minimum employees there"... What,, are you crazy, the place was packed with shoppers. I saw many walk in, see the line, yell at the poor girl at check out and leave in a huff If you want happy customers, have happy employees. Come on Joann's, have some respect for all who shop & work at your stores.

I was happy to hear that my daughter ordered the fabric she liked for the curtains I will be sewing. However, I was aghast to find out that they made her pay for shipping the fabric to the store. They told her that they did not have enough of the fabric and it would have to be ordered. She was spending over $500.00 and they would not pay they shipping. She was not even getting the fabric shipped to her house! Should she be penalized for the store not having enough fabric? It was something that was already in the store not special ordered. I don't get it. My daughter paid, but I know that if I was doing the buying I would have walked out and taken my business elsewhere.

On March 7, 2013 I was shopping in Jo-Ann's and another shopper kept asking me my advice on how to coordinate fabrics, flowers, etc. for an event. After following me all over the store, she stole my wallet from my purse. I immediately went to the cashier to report the incident, but was appalled at the manner in which store personnel handled the incident. The Manager told the Police that filed the report that I would be lucky if their Loss Prevention personnel responded as to what was seen on the surveillance camera because it was only for monitoring their employees! Do you still feel safe? I WILL NEVER shop at Jo-Ann's again! Ladies . . . don't believe that filing a Police Report is advantageous. It's not! After I contacted the Chief of Police and a Detective was placed on the case . . . it was a dead issue. Even after I did all of the leg-work for the Detective and provided him with dozens of stores where this woman was using my credit cards, exact transaction times, addresses, and store manager names . . . I JUST WASTED MY TIME! It isn't any wonder why theft continues to escalate to ridiculous heights! The stores don't care if it isn't their wallet or bottom line and the excuse of the police force is "we don't have the resources to work petty cases." Petty? Believe me, talk to others that have experienced Identity Theft and they will tell you "It's just like being raped!"

I have tried for almost a year now to get a refund that is close to $200.00 and they have NEVER resolved this issue! I am soooo disappointed! It makes me never want to shop there again. Can somebody please help me?

A very nice lady, Jayne Marie, was super-helpful to me in fabrics this evening. She went out of her way to help me match a fabric and even saved me money as I was going to purchase a fabric that wasn't a perfect match and was actually wool instead of cotton. She had a great attitude and I sense really knows a lot about her department. A big high 5 to her!!!

It is understandable in this economy that companies will scale back on employees. Joann Fabrics is no stranger to scaling back. But if you are going to be successful you have to change policies that worked when you had a larger staff but does not work with a small staff. Example: I went into a Joann Fabrics store to buy some things and when I got to the checkout there was one employee and a line of approx 15 people waiting to checkout. People were not happy. There was only one other employee in the store who was cutting material for someone. The phone rang and the person at the checkout answered the phone. She had to go and check to see if the store had a product that the person on the phone was enquiring about. When she got back and answered the customers question the hung up. People in line wanted to know why the tel. customer was waiting on before they were when they were there first. The employee said that is the store policy to wait on phone customers before anyone else. At this time the line was about 20 people deep and when people heard that answer about half of them put there product down and left the store. If you are in the business to make money that seems like a bad policy.