Straight Talk Customer Service

Not user friendly at all! I called to deactivate my straight talk, and they charged my credit card again....today.

I need a real person, not a stupid automated service that don't even offer a real person to talk to!

locked out!

there customer service stinks

I have had Straight talk for 4 years and they are great I'm apart of the bring your on phone program never had a problem receiving service and customer service always helped me as long as I called during customer care hours it really works for me and the plans are affordable.

I can never get customer on phone it is always the machine....they are the worst, looking to change phone company

Straight talk is the worst service I have ever had. If I could do it over I would NEVER go with them again. Had nothing but problems with the service. Would never recommend this service to anyone. I'll keep my service for now, but HATE IT!!!!!!

This is my second time using straight talk. First time was before smart phones were even available through them. Having a small issue with my phone. It runs on ATT and they negotiates with them to get 4g back in September. However, my phone was packaged and sold with an old SIM card before September so I'm stuck in 2g/3g. Also, my data has been fine. The fine print says that you have 2.5 gigs of high speed before they throttle down or suspend the account. So yes..... If you're online constantly like a complete jacka** then yes, you will have issues. I only go through 1g a month, but I also don't "experiment" with my phone, or watch entire seasons of "Lost" on Netflix. Great reception, phone is good quality ( I have the windows phone). All I have to do is resolve the 4g issue, and it'll all be good

They absolutely don't know what they are doing. After 3,5 hours of trying to fix my phone and messed it up more. I now was advised to get a new phone and this one is not activating either. No way of contacting them, because recording keep telling me its in the process of activating. wow what did I get myself into?

I purhcased the Straight Talk modem online through a Walmart and did a ship to store. I paid $107.13 for the modem. I think hooked it up as per instructions and activated it with my credit card (kept on file for auto billing).

After just 3.5 months, the phone was permanently deactivated. When I called to find out what the problem was I was read a "scripted" response stating that I am guilty of criminal activity including exceessive calls to chat rooms, voice mail boxes and also calls to Foreign Countries. (the plan I subscribed to was for US use only). I made 2 additional calls to try to resolve this and spoke with the same two people BOTH times and was never allowed to speak. In additon, I was referred to by the phone number they had assigned to me.

The only remedy they would offer me is to purchase another modem and I'd get a new phone number. Dahhh...do they think anyone in their right mind would do that? This is a clear case of consumer fraud & abuse!

Upon buying my grandson an android with the unlimites minutes and all internet etc.. for $45.oo a month.. He has discovered that UNLIMITED means what THEY say is unlimited.!! Buyer beware.. If you are going to use your phone as advertised by The unlimited usage, you will be disappointed.. I have had staraighttalk for years, but I rarely use the internet on it or facebook or apps.. That being said I personally have no problems with the unlimited access..

Straight talk stinks, I would never buy another phone again, They never took the time to fix my phone said it was defective and send old phone to the company and well replace it once we will receive the old one you wiil get a new one, and its been 14 days , with talking to them people who don't speak english. One person said phone is in the mail the other person said the new phone is on hold. I can't take this anymore.. Now they lost expensive phone and still don't have one yet.

A good number of Straight Talk customers reported to Newsbeat Epicenter a variety of horror stories in conjunction with this cellular company. So Newsbeat Epicenter ordered the Samsung Glaxy Proclaim/Gingerbread 2.3 and the Samsung Galaxy Precedent Gingerbread 2.3 from the Wal-Mart website to experiment with. First of all the Android 2.3 is pretty amazing plus there are over 600,000 apps you may be interested in with many of them free of charge and others mighty low cost. However, boxed, these Straight Talk handsets claim unlimited talk, text and data. As it turns out the talk and text have been unlimited with the Unlimited $45 load card. However, during our experiment our data slowed down to nearly nothing on both handsets in 3 week period of time. And when our techs called Straight Talk they claimed we used too much data so they drastically cut our speed way down. Straight Talk provided that the data is not at all unlimited as they claim. Well they refused to give us back our surfing speed and we were told we would not get back to normal until we renewed our so-called "Unlimited" service the next month. So we did renew and our surfing speed went back to normal for a few hours then both handsets were deactivated because we used too much data in 12 hours or less. One handset was reactivated yet we were warned about data abuse. The other handset was locked down entirely and we were told that phone could never be activated again by Straight Talk nor any other cellular company. By the way they charged us $45 plus tax ($53.08) yet deactivated our service about 12 hours later. We are seeking a chargeback of that money but have not received it as of yet. And we will not be receiving our money back for the expensive handset they locked down. So buyer beware! There is a catch to the Straight Talk "unlimited" data.