Forever 21 Customer Service

New customer to Forever21. So far customer service has been been poor at best. Sad - I was looking forward to becoming a long term customer but prefer to shop where busy is appreciated.

Ordered stuff online in November for my daughter for Christmas!! It never came!!!

I attempted to use two gift cards to purchase items. I had a balance of $3.33 to be placed on 2nd card. I put number in and they took $25 instead of the $3. I attempted to call customer service several times, emailed customer service and even contacted corporate office to get through to customer service but the phone hung up. Very frustrated and still don't know if my purchase went through but gift cards were used and have no balance on either of them. PLEASE HELP!!!

I experience an issue at their northeast mall location in texas. My issue was not resolved there so i asked for a customer service number. When u call the number is either busy, or it tells you an approximate wait time but u never actually speak with anyone. My wait time was 3mins and i waited 30mins before hanging up.

Love the cloths, Very stylish. Variety of clothing which is a plus.

I purchased gift cards at Safeway and sent them in the mail and they never got there. I called Safeway and they went to great trouble and gave me the numbers of the cards. I contacted Forever 22 and they refused to give me the pen numbers, even though they could have done so with the card numbers, and will not allow me to use these cards. Please never do business with this company if you value your money or time.