Vision Works Customer Service

The service at the Joliet vision works is by far the worst I've ever experienced in any business whatsoever!

I have never had such bad service at any place in my entire life...the manager didn't seem to think after an entire week of thinking my glasses were ordered was important enough to take 5 minutes to FAX my script to another store I had to wait till the next day...and still the issue was not fixed I had to take a bus across town to personally pick up my script n take it the another store to finally get my glasses I now go to VISION MART where I'm treated with respect n am taken care of promptly

I recently purchased glasses from the visiionworks on blue diamond in las Vegas, nevada. Heather specifically was amazing....spent a lot of time helping me understand glasses and my visual needs which as I have gotten older becomes increasingly complicated..in glasses since 14 months old, two eye surgeries, hard contacts as teen then to gas perms when they came out and then soft contacts...now needing different things for different distances etc...this getting old is hard...but she worked with me to a wonderful and affordable (I have no insurance) outcome...able to function at work visually...(I think they work was wondering what to do with me..couldn't see). I cannot say enough good things about her..also Barbara the manager did everything she could to help me as well....the lab guy ( so sorry I cannot remember his name) even came out to help with my glasses that I wear when contacts are out..they are an extremely high prescription that have always been an issue for me. Then lastly the wonderfully nice gentleman who not only works the sales floor but helps in the lab ( again I have lost his name) spent the extra time to get my computer glasses working for me in time for work...tremendous group of employees at this blue diamond store in las Vegas...thank you for helping me with a frustrating vision situation. Did not work with optometrists as I already had glasses prescription from my doctor so can't comment on them just the optical group

Store in Arbor Place Mall run by young unprofessional kids and is very unorganized. I wouldn't recommend it. Even though the Dr's are ok.