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I've had nothing but problems since i signed up for cable first they gave me a box that had been outdated for 10 years then when they come to install they break my kitchen drain when you either are called or call them you either get someone who knows nothing about their job or someone who needs to learn people skills and not interrupt people while their talking.
Don't drop wymt Hazard!!! Less and less satisfied with Comcast, here is another mark against the company! Don't drop wymt!
All I wanted to know were hours of the Sunnyvale office. When we were there last summer, they indicated they expected to be closing that office. I had three different useless, long, phone calls and when I finally got to person, they would not even speak to me until I gave them my personal information. Which I did not wish to do for the simple question I was asking. The person on phone wanted to know WHY I wished to know the hours of that location. I asked, why doest that matter? I'd simply like to know if the office was still open. We find we need to drive there ourselves to find out if it's open and return a box. We shall see. If I had ANY options other than Comcast I would use them. ANY. But I am in a townhome grouping and am required stay with Comcast. UGH!!
I am renting a condo where they have Internet service with Comcast. It has been out for most of this week. I cannot get anyone on the phone. After many tries I finally get someone and they just put me back into their 800 number telephone tree for another try at their interminable endless loop. I will never use comcast if this is their service norm.
I called in to pay my bill with my Visa. It's a workng card-have paid ahead. Yet after giving the numbers twice was told it would not work-let you bill. SO will have to take time off work and go in with cash or waste time stopping at the PO.
Thats not all. The back ground sounds while waiting I bet are made to make you hang up. It sounded like hoof beats on Roy Rodgers. Come on
Going to a Comcast Office is a total joke ! You wait in line forever, then you come in contact with the most unprofessional people who totally can not help you in any way. They can never offer a solution to a problem, everything is I can't do this I don't have this I don't see how they stay in business. I waited for over 30 minutes, mind you the store had just opened, get to the representative and she says- "oh we don't have any boxes", what a waste of time !
Had Comcast for ten years and I have had it. There is no way to reach them anymore and they charge you way too much for crappy options. The last straw was when a rep. told me they charged me $25 for an NSF fee when they took down the wrong checking info. Why should I have to pay for their mistake? When I asked the rep that, he said, " we don't make mistakes". UNBELIEVABLE
Same here. My comcast cable is part of a package through my homeowner's dues. All I have is a simple question about how to take a channel off my Favorites list. After calling both the 1-800 and the local Comcast office for my area, I got no human being to help me. Instead it was a series of recordings, digit selections and automatic hang-ups. One of the recordings states, "We see there is an outage in your area, and we will not answer your call until it is resolved." First of all there IS no outage in my area, and 2nd someone should still be able to answer a phone if there was! What bullsh**!
Probably the most unorganized group of people ever. Reps are rude and really do not care if the issue(s) are resolved. Inept is their moto.
This is the worst company in the world for customer service. They seem not to give a d---- in everything you as a customer need. So many lies you lose count. PITIFUL!!!!!!!!!!
We are here in Lake Placid for 2 weeks. We contacted the salesman for the area James.... who told us he would be there the next day, we had told him we wanted basic t.v., he didn't show. Then we were contacted by ComCast and had to wait till Friday almost a week to get t.v. and told because of the wait, there would be no installation cost. We were given no invoice or means of paying the 1 week we had left and was told by the technician to mail the box he had installed back. We were told orignally on the phone we would just pay for what we used (I assume daily) but still no one gave us an exact amount. Very bad communications on ComCast's part.
I sch a line move change but no one can give me an answer. they say call the local branch but I end up back at headquarters. They do not know what is going on! unbelievable
Without a doubt the worst, most rude, and (should I say) stupid people I have ever dealt with.....
inept, unprofessional and rude sums it up. I went down to my local store, as suggested. The hours listed on the internet site were 9 AM-6 PM wrong; the store opens at 10 AM. Once in, I felt like I was bothering them. The employee was extremely rude and with chips on her shoulder. I am seriously considering cancelling my package and going with another provider.
Have NEVER dealt with a more deceptive, inept, customer DISservice company. They should pay people who sign up for their 'service' for all the time wasted on their 'customer service' phone line, or their friendly 'online chat'. I bet I have spend a full work week (40 hours) on hold, disconnected (DUH, I'm calling because my service isn't working...telling me to go to www when my internet is spotty or not working isn't a good option), or passed around to dummies. Even emailed and sent a letter to corporate office detailing my problems, with the 2 1/2 transcript of my online chat attached (not the only online chat session BTW). I WAS contacted via email by someone in Salt Lake (the local corporate office), who I responded back to. Wow, still nothing. BUYER BEWARE. These guys just don't care about the customer, only their profits.
cannot reach anyone in the states, even my local office to talk to a live person. phone chat for 45 min was total waste of time.
Went to Foster city and they forgot to give me cables. I then sat on the phone for 10 minutes and finally gave up. These guys are really unprofessional.
It is sad to see that this country has allowed this, and other such company's, to prosper as much as they have, nearly unregulated, and treat the people with such degrading standards. If there were any other way to receive information about the current events in this country, from my remote location I would do so in a heartbeat.
Not only was I disconnected 3 times yesterday but today I could not get any results from your customer service. This is only one of the reasons why I do not use your cable service or anything else from Comcast. If it wasn't part of my homeowners package, I would cancel it all together!
Appointment to set up service scheduled for today- they are already 2 hours late (scheduled for between 9&11 and it's already 1)!!! I can't reach anyone to ask because every phone number I've called has lead to a recording. I'm tempted to cancel but I basically have the choice of comcast or AT&T.